Brazil Job Openings
Duda
Technical Support Engineer (Hybrid)
Florianópolis
August 28, 2024
Technical Support Engineer (Hybrid)
Do you measure your success by the success of your customers? At Duda (www.duda.co), we are driven by our desire to empower our customers with the most innovative tools for creating, managing and cultivating the online presence of their SMB customers.
We are looking for a Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!
WHAT YOU’LL DO:
- Respond to customer support inquiries via chat, phone and email promptly and accurately
- Handle technical escalations and collaborate with peers to coordinate solutions
- Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
- Engage with customers to ensure all Duda functionalities and offerings are fully utilized
- Advocate for customers needs and contributing to our growing knowledge base of articles and videos
- Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base
WHAT YOU BRING:
- Advanced proficiency in written and spoken English is required
- Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s
- Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
- A Strong technical curiosity and a drive to understand how things work
- An Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively
- 1+ years of experience providing exceptional customer support in a Saa S or technical software company
Duda is the leading web design platform for professionals, serving freelancers, digital agencies, large hosting companies, and Saa S platforms worldwide. Our platform powers over 18 million websites, and we've partnered with major industry players like Trip Advisor, Go Daddy, and more!
We are headquartered in Palo Alto, California, with offices in Louisville, Colorado; Tel Aviv, Israel; London, UK; Quebec, Canada, and Florianópolis, Brazil.
Please note: Envie uma versão em inglês do seu currículo ao se inscrever. Observe que todas as entrevistas serão feitas em inglês. Candidatos devem ter residência e disponibilidade para trabalhar presencialmente - terças, quartas e quintas - em nosso escritório de Florianópolis.
#LI-hybrid
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