Brazil Job Openings
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Technical Advisor Propulsion Brazil
Niterói
FULL TIME
August 29, 2024
Position description:
- Regional and Local customer focus
- Focus on Customer solutions (technical, not sales)
- Solutions directly related to installation market
- Promote/Innovate KM solutions to customer special projects
- Support and develop the team’s competence
- Spend time/dedicated sitting/working at customer site for defined amount of time (weeks/month) or duration of assigned projects
- Consider higher volume/fleet/SLA customers
- Local contact/mediator for between customer and project management in the region when needed
- Technical point of contact for assigned customers
- Ensure customers are aware of KM solutions
- Work closely with Aftermarket sales
- Be part of the regional “Technical Advisor Team” for P&H Americas
- Technical escalation point in the region
- In-Office Technical support to our customers (mail/phone support).
- Proactively follow up on requests, cases and incidents to ensure continuous progress and feedback to customers
- Remote Support
- Assist engineers, coordinators and aftermarket in technical and operational issues
- Facilitate our internal and external service network with exchange of knowledge
- Ensure effective links with other departments in our organization
- Participate in 24/7 duty phone / Trio
- Some travel activity
- Senior or Lead engineer looking to use their expertise to mentor, advise sales, customers, and drive customer experience through remote support
- Collaborative and Team Player
- Desire to share technical expertise
- Engage and Communicate
- Able to travel internationally
Location:
Niteroi, Brazil
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