At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.


Department: Pre-Arrival Settlement Services
Program: Active Engagement and Integration Project
Employment Type: Permanent Full-Time (35 hours per week)
Number of Positions: 1


Job Summary:


The Settlement Practitioner delivers pre-arrival settlement services to clients (with proof of eligibility for pre-arrival services) and ensures a continuity of service from pre-arrival to post-arrival. The Settlement Practitioner provides settlement services for newcomers under the IRCC project themes: a) Needs Assessments and Referrals; b) Information and Orientation; c) employment related services; and d) Community Connections.


Reports To: Program Manager


Key Duties and Responsibilities:

• Performs needs assessment for newcomers and their family members and develop pre-arrival action plan based on identified needs
• Provides one-on-one consultation online, by phone or via email to address individual settlement/employment needs and helps them make informed settlement decisions
• Plans and organizes group sessions so as to familiarize the new immigrants with available resources in the community and to enhance their adjustment in the Canadian society
• Conducts and/or moderates orientation and workshops on specific settlement/employment subjects to immigrant clients
• Works with community service providers in Canada to deliver webinars on topics, such as school system, and health care resources
• Connects clients with AEIP Canadian Partner for one-on-one consultation on provincial specific preparation prior to departing to Canada
• Follow ups with clients who landed in Canada for outcomes and evaluation
• Documents client needs, action items, attendance records, progress notes and outcomes to secured client database and i Care for referral, report and evaluation
• Maintains and prepares current and accurate statistics, records and reports in order to assist the management team in meeting funder’s requirements in program monitoring, planning and budgeting
• Promotes and market the program to suitable contacts within the business, community, non-profit and public sector
• Participates in staff/committee meetings for the purpose of sharing information and coordinating activities, improving efficiencies and effectiveness

Education, Training and Experience:

• Relevant post-secondary education or equivalent training
• Experience in working with immigrants and refugees
• Knowledgeable about settlement/employment information and resources
• Knowledgeable of the needs of pre-arrival clients
• Experience in conducting workshops and events
• Experience in one-on-one settlement service delivery
• Knowledgeable in interpersonal and intercultural communication techniques
• Knowledgeable of Case Management process is an asset

Job Skills and Abilities:

• Excellent verbal and written communication skills; second language is considered an asset
• Excellent presentation and group facilitation skills
• Excellent interpersonal and active listening skills
• Able to work independently and strong team player
• Able to work with individuals and communities facing cultural adjustment challenges
• Able to create, and maintain client records and reports
• Able to develop, promote, deliver and facilitate orientation and settlement-related themed workshops
• Excellent time and resource management skills
• Proficiency in the use of Microsoft Office Suite and basic internet skills
• French and or Spanish is a definite asset

Additional Information:

• Criminal record check required
• Works flexible schedules (able to work in early mornings, evenings and/or weekends)
• Able to travel if required

About S.U.C.C.E.S.S.:


S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.


Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:


paid time off ‘monthly wellness days’ (up to 12 days per year)
additional agency holidays (2 additional statutory holidays)
3 weeks annual vacation (starting) and up to 6 weeks (maximum)
company-funded pension (GRRSP)
extended health & dental plan
employee & family assistance programs
access to wellness programs (such as subscription to Headspace) , and more


S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.


Interested candidates please apply by 11:59pm November 1, 2024


While we appreciate all applications, only those selected for an interview will be contacted.