At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.


Division: Settlement & Family Services
Program: Immigrant Settlement & Integration Program (ISIP)
Employment Type: Permanent Full-Time (35 hours per week)


Job Summary:


The Employment Services Facilitator delivers outcome-oriented settlement program to eligible newcomers. This position delivers employment-focused settlement services for individuals under the following components: Employment-Related Services, Community Connections, and Support Services.


Reports to: Employment Services Lead


Key Duties & Responsibilities:

• Performs formal review of newcomer youth employment needs across a broad spectrum of areas such as: language, employment skills, career goals, housing, and community connections
• Develops Employment Settlement Plans and follow-up support for newcomers based on identified needs with consideration of government, professional, business and community services available
• Enters client data and information using Immigration, Refugees, Citizenship Canada (IRCC)-provided system
• Refers or arranges clients to appropriate services as needed such as: career assessment and crisis counselling
• Provides newcomer youths with client-centered employment, settlement and integration information, and orientation services about Canada including community-specific information
• Delivers one-on-one consultations via various communication methods such as: in-person, email, online, and telephone
• Provides information and orientation through workshops, group sessions, and classes
• Facilitates bridging activities such as: mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions
• Plans and implements large and small events to enhance newcomer youth connection with local employers
• Liaises with government, professional, businesses, schools, and community services as necessary to ensure provision of up-to-date, accurate and detailed information to newcomers
• Facilitates guided visits for newcomers to foster familiarization to existing government and community resources/supports
• Performs cultural interpretation between clients and service providers
• Performs interpretation for workshop speakers when applicable
• Translates resources for newcomers
• Outreaches to local communities organizations (e.g. employers, small businesses, public libraries, community recreation and senior’s centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) in order to conduct program promotion and recruit new clients
• Attends program meetings on service delivery issues
• Provides up-to-date information to the Regional Manager or Employment Services Lead within the service region on changes to community services, government departments and procedures
• Works on improving program service outcomes and day-to-day services to youth newcomers by participating in professional development programs
• Documents clients’ needs, settlement plans, career plans, attendance records, and program outcomes to the client database
• Performs other related duties as assigned by Employment Services Lead

Qualifications & Experience:

• Bachelor’s Degree in Social or Human Sciences
• Career Development Practitioner certificate (CCDP) an asset
• Experience in working with immigrants, live-in caregivers and refugees
• Experience with a diverse clientele and immigrant related services
• Experience in building partnerships with employers, agencies, and other stakeholders
• Experience in conducting workshops and events
• Experience with one-on-one settlement service delivery
• Knowledge on current labour market information and employment resources for newcomers
• Knowledge of settlement information and resources
• Knowledge of the local geographic area

Job Skills & Abilities:

• Excellent written and oral communication skills
• Excellent interpersonal and intercultural communication skills
• Second language knowledge is an asset
• Ability to work independently and as a part of a team
• Excellent technical skills in MS Office and web-based applications (e.g. MS Teams and Zoom)
• Excellent resource, time management, and organizational skills
• Excellent attention to detail and commitment to excellence in service delivery
• Excellent group facilitation skills
• Ability to work with individuals and communities facing cultural adjustment challenges
• Ability to design, promote, deliver, and facilitate orientation and education workshops

Other Requirements:

• Criminal Record Check Required
• Able to work evenings and weekends as required

About S.U.C.C.E.S.S.:


S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.


At S.U.C.C.E.S.S., we take care of our communities and our people!


Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:


paid time off ‘monthly wellness days’ (up to 12 days per year)
additional agency holidays (2 additional statutory holidays)
3 weeks annual vacation (starting) and up to 6 weeks (maximum)
company-funded pension (GRRSP)
extended health & dental plan
employee & family assistance programs
access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.


Interested candidates please apply by 11:59pm October 25 2024


While we appreciate all applications, only those selected for an interview will be contacted.