About Us:
*To be considered for this position, please ensure you attach your resume AND a cover letter letting us know why you'd be a good fit for the position.
Spawts Studio Inc. is a family-owned small business with over 20 years of experience crafting custom ceramic keepsakes in the Lower Mainland. As a tight-knit, team-driven studio, we value artistic excellence, efficiency, and a positive attitude. We're currently seeking an Admin / Studio Operation Support person who is extremely detail-oriented, computer savvy (highly proficient in Excel, Google Docs suite), and has both administrative and customer service experience.
With a supportive and structured workflow, a casual dress code, and our in-studio dogs Cannon & Crash, we aim to make every day at Spawts both fulfilling and enjoyable.
Position Overview:
This is a full-time admin / studio operations support role in a busy production studio that resets weekly. As the first point of contact for 300+ wholesale vendors across Canada, the chosen applicant will excel in professionalism, accuracy, and thoroughness. When not interacting with clients through phone and email, your attention to detail and exceptional fine motor skills will be required for cataloging, packaging, and shipping one-of-a-kind orders.
Key responsibilities include data entry, unpacking and cataloging new orders, managing accounts receivable, overseeing shipping and receiving, engraving, and providing phone and email support to both vendors and retail clients. As our keepsakes are centred around pets, a love for animals is highly valued. Given that Spawts are often purchased during a time of loss, empathy and compassion in customer interactions are vital qualities. Due to the investment of time and resources in training new team members, we require a minimum two-year commitment to the role. If you cannot commit to this period, we kindly ask that you do not apply.
Explore our work at www.spawts.com and www.instagram.com/spawts
*To be considered for this role, you must include a cover letter AND current resume. In your cover letter please share why you think you'd be a good fit for this specific role.
Job Duties:

• Data Entry (Excel, Google Sheets)
• Unpacking and cataloguing new orders
• General Accounting (AP / AR)
• Packaging, Shipping and Receiving
• Customer Service / Sales (phone, email, and in-person retail)
• Operating a laser engraver
• Maintaining an organized studio (including supply inventory, email templates, record keeping)
• Contributing to general studio cleaning and maintenance

Qualifications and Skills:

• Excel / Typing / Data entry experience (min 50WPM)
• Fine motor skills
• Customer service experience
• Strong organizational skills
• Keen attention to detail and exceptional memory
• Problem solving and looking for efficiencies
• Strength and physical endurance with repetitive tasks
• Nice handwriting
• Reside in the Vancouver/Lower Mainland area
• Having excellent cursive and/or calligraphy is an asset but not required

Personal Suitability:

• Focused and hard working
• Clear communicator
• Friendly attitude and effective interpersonal skills
• Ability to work independently and follow detailed instruction
• Strong time management skills and attention to detail
• Fondness for animals (we partner with vet clinics and have in-studio dogs named Cannon & Crash)
• Embrace diversity and contribute to an LGBTQ2SIA+ friendly workspace.

Job Types: Full-time, Permanent
Pay: $25.00-$30.00 per hour
Expected hours: 40 per week
Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application question(s):

• BEFORE YOU APPLY: Go to www.typingtest.com and select the 1 minute test with Medium Text difficulty. Complete the test 3 times and, in your cover letter, let us know your score on each.

Experience:

• Data entry: 3 years (required)
• Clerical: 3 years (required)

Language:

• English (required)

Work Location: In person
Application deadline: 2024-11-04
Expected start date: 2024-11-25