The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries.
Level: As per the UNIFOR Collective Agreement.
Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.
This is a temporary position ending approximately April 16th, 2025.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Process passengers and baggage;
• Make reservations and compute fares;
• Disseminate information;
• Assist passengers with mobility and special needs;
• Issue tickets and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Administer Interline and employee travel both business and pleasure;
• Maintain records as required;
• Process claims for damaged or missing baggage;
• Record flight arrival and departure times;
• Conduct radio communications with the aircraft;
• Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related experience;
• 1 year of customer service experience;
• Possess a working knowledge of Sabre System;
• Bilingual in English/French or English/Inuktitut considered an asset;
• Possess a knowledge of passenger check-in and baggage handling;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Proven customer service skills;
• Works well in team environment;
• Experience in handling passengers with mobility needs;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing Date: October 14th, 2024
Please note: relocation assistance is not available for this position.

Experience

Required

• 1 year(s): Customer service experience.