JOB TITLE: Agent, Accounts Receivable
POSITION STATUS: 12 months temporary
DEPARTMENT: Finance (Accounts Receivable)
LOCATION: YUL (Montreal)
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

KEY RESPONSIBILITIES:

• Collection: responsible to reconcile, collect and follow-up on all outstanding accounts in a pre-set period of time.
• Responding and handling daily phone calls from customers
• Responding and handling daily emails from external and internal customers
• Answer to queries related to invoices for travel agents, customers and staff
• Responsible in providing outstanding Customer Service to external and internal customers.
• Establishing relationships with the Travel agents and other departments within the company.
• Analysis and reconciliation of accounts.
• Responsible for commission payout, overpayments and other refunds as per prescribed deadline.
• Execute Program modification adjustments and refunds
• Control of the non-ticketed report in order to assure ticket issuance (daily).
• Ensure that all credit card charge backs and inquiries are actioned, collected and responded prior to deadline specified by the credit card company.
• Executing daily cash receipts deposits and bank preparation.
• Reconciliation and validation of Bulk payments on a weekly basis
• Reconciling and balancing ASR reports expedited by travel agencies on a weekly basis
• Action daily queues from reservation systems
• Responsible in verifying, validating and making necessary adjustments on the monthly Sales journal
• Coordinate the operational activities of all regular bookings.
• Manual verification and removal of ACV EBB and Supplier EBB that does not meet conditions.
• Document accurate records with regards to all aspects of the group including payments received, refunds issued and all back-ups.
• Assist in reconciling group files prior to ticket issuance and release of commission.
• Apply and reconcile promotions coming from Sales and Revenue management
• Assist Superiors by suggesting improvements and new ideas in AR daily functions
• Perform other tasks assigned by immediate superior
• Ensure group queue is actioned daily, invoiced, collected and contract received;

EXPERIENCE AND KNOWLEDGE

• General accounting knowledge with at least two (2) years experience in an Accounts Receivable department or equivalent.
• Knowledge of other Department functions within the company
• Knowledge of Excel and Word
• Bilingual is a must (English and French)
• Ability to work under pressure and Multitask
• Ability to work in a team environment, as a contributing member to attain department goal.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.