Canada Job Openings

Wipro Limited

Automation Lead

Toronto

October 18, 2024

  • Toronto, Canada
  • Tech Hiring
  • 3112191
Job Description


Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement


Do


Lead automation roadmaps and strategies for various BUs
Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
Drive automation maturity in the shortlisted accounts to the next level
Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
Ensure contractual commitments for a particular project are met by understanding the scope and requirements
Ensure the desired software and infrastructures are implemented required for automation
Ensure scalable standards of dashboard and process support system for active automation
monitoring
Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
Come up with solution of the problems regarding automation persistent in development unit
Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
Review the upcoming automation trends, technologies and ways of working and identify the
capability gap within the team
Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
Receive feedback from the customers and align resources internally to close all the gaps
Stakeholder Interaction


Stakeholder Type

Stakeholder Identification

Purpose of Interaction


Internal

Account Automation RO Champion

Overall client management and ensure implementation of the BOT at the client end


Holmes Engineering Team

Coordinate for BOT development and implementation at client end


Account Delivery Team

Ensure on time project delivery


ADH/ VDH

Project governance, issue resolution


External

Customer

Provide apt solutions and support as per the requirement


Display


Lists the competencies required to perform this role effectively:
  • Functional Competencies/ Skill
    • Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Expert
    • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
    • Technical knowledge - knowledge of various BOTs, SOW and contractual terms, application services, infrastructure services support, IT services management, RPA tools - Expert


Competency Levels


Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.


Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.


Expert

Applies the competency in all situations and is serves as a guide to others as well.


Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

  • Behavioural Competencies
    • Excellent Communication
    • Analytical Mindset
    • Problem Solving approach
    • Managing Complexity
    • Client centricity
    • Execution excellence
    • Passion for results


Deliver


No.

Performance Parameter

Measure


1.

Client Engagement

CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)


2.

BOT implementation

Work done by the bots for platform/non platform accounts, No. of platform accounts per DU


" Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. "
Tosca Testsuite - Test Automation

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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