Job description
About Kootenay Peaks Advisors
Kootenay Peaks Advisors is a specialty consulting firm based in the Columbia Basin Region of British Columbia. Led by professional advisors the firm builds, implements, and manages business advisory solutions for the public sector and private entrepreneurs. Join our team at Kootenay Peaks Advisory to make an impact in the Columbia Basin. Learn more about our firm at www.kootenaypeaks.ca.
Innovate at the Basin Business Advisors
The Basin Business Advisors (BBA) Program has a renewed focus to provide businesses with digital and traditional business supports, self-service options, and enhanced programing to help them succeed in our unique region of British Columbia. Join our team at Kootenay Peaks Advisory to make an impact in the Columbia Basin.
The BBA Program was created in 2000 by the Columbia Basin Trust to build economic capacity in Basin communities by strengthening and supporting existing businesses. Since its launch, the Trust has delivered services to more than 2,500 businesses through BBA. For more information regarding the current program, visit the program website at www.basinbusinessadvisors.ca.
The Right Fit
You live anywhere in the Columbia Basin Region and want to work remotely. Even in this remote working environment, you have access to and work with an amazing team in a fast-paced changing environment.
You are passionate about the region and want a meaningful role that allows you to make a big impact to businesses in your community and area.
You like to build networks, develop and nurture client leads, and employ active listening to understand the challenges and opportunities for entrepreneurs and small business owners in our region.
Position Overview
As the Basin Business Program Navigator, you will play a key leadership role in the successful recruitment, needs assessment, and onboarding of new and existing clients of the program. Your organized and methodical attitude to working with business owners and entrepreneurs will leverage your consulting approach to develop a program delivery plan for each client and ensure that they have a rewarding experience with the BBA team.
Using your people-first mentality, you will contribute to the atmosphere of trust and cooperation within our company. You will serve as a committed team player, possessing a flexibility and eagerness to jump in and offer support wherever needs/opportunities arise.
Job Duties

• Responds to inquiries regarding the BBA program
• Completes business assessments of new clients
• Coordinates external consulting services delivery and cost-sharing with clients
• Works with existing BBA clients to transition to the new program
• Refers businesses and entrepreneurs to other Trust business support services and initiatives
• Maintains relationships with other Trust programs and external partners
• Tracks status of referrals and follows up as needed
• Supports the development and execution of processes and tools to automate routine tasks and to improve efficiency.
• Supports the entire BBA team to ensure client satisfaction is maintained
• Responsible and drives satisfaction scores and measurable metrics that are reported to the Trust
• Maintains and expands relationships with our external referral partners
• Measures and reports metrics to Program Lead and BBA Team
• Supports and maintains Client User Portal in collaboration with our education team

Skills Overview

• Outstanding written and oral communication skills
• Enthusiasm for meeting clients in a variety of circumstances and skill levels
• Experience in a variety of industries and trades
• Ability to connect with business owners and entrepreneurs to quickly understand and assess needs
• Strong multi-tasking and organization skills to focus on serving multiple clients and stakeholders at once
• Self motivated and excels in independent working environments

Qualifications

• Three years in an advisory or company operations environment
• Experience in an entrepreneurial or supporting environment
• Knowledge of existing business programs and supports available in the Columbia Basin region
• Post Secondary education a plus
• Permanent resident within the Columbia Basin region (see a map at ourtrust.org/about/basin-map/) and eligible to work in Canada

Work Environment
The BBA team works virtually throughout the Columbia Basin region. We provide you with all the tools you need to get the job done in your home office. Some travel and in-person meetings may be required as part of your duties serving BBA clients.
Compensation
This is a career position offering a permanent, full-time role at 37.5 hours/week with a starting annual salary between $52,700- $55,335
Job Types: Full-time, Permanent
Pay: $27.02-$28.37 per hour
Expected hours: 37.5 per week
Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care
• Work from home

Application question(s):

• Are you a permanent resident of the Columbia Basin Region? See this link for a map of the region: https://ourtrust.org/about/basin-map/

Education:

• Bachelor's Degree (preferred)

Experience:

• Business operations: 2 years (preferred)
• coaching: 1 year (preferred)

Work Location: On the road
Application deadline: 2024-11-15