Introduction: How you'll make an impact: BAC Representatives resolve benefit claim issues by managing incoming and outbound calls and emails, collaborating with insurance carriers, providers, and third party administrators to resolve claim and eligibility concerns for client members. Responds to and educates client members about their health and welfare benefits. Essential duties include: Supporting Gallagher relationships by developing professional and trusting relationships with client members, Responding accurately to benefit questions, providing claim resolution expertise and any other assistance and/or support requested or required by the client, Meeting HIPAA Privacy Rules by maintaining the highest level of confidentiality and complying with all applicable laws, Advocating and negotiating on behalf of the client members as necessary to assist with eligibility, claim and benefit issues or any question or concern, and Maintaining clear and accurate records and updating open issues by logging into a secure database. About you: Required: High School diploma or equivalent; Minimum 3 years related experience. Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date. Ability to work overtime as business need requires. Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures.

Preferred: Bachelors degree preferred. Prior customer service and/or employee benefits experience highly desirable. Experience with CRM software (e.g. Salesforce) is beneficial.

Behaviors: Excellent organizational skills, with emphasis on priorities and goal setting. Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner. Compensation and benefits:On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.


Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (Good Life Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Paid Time Off to Volunteer
• Employee education recognition program
• Employee referral bonus program
• Life Works Employee Assistance Program
• Matching Gift Program

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.


Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.


We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.


Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.