Billing Administrator
Calgary, AB

About the Role
We’re Hiring for a Billing Administrator to join our team in Calgary, AB for a temporary, 2-month contract. This role is 80% in office with 20% flexibility to work from home.
We are looking for a new team member to be part of our growing company – someone who enjoys a fast-paced environment like Lodge Link. You will be responsible for reviewing data throughout our invoicing processes, billing customers, and working alongside the team to identify opportunities for improvement.

The Billing Administrator is an integral part of the Lodge Link team and is responsible for Customer billing and booking cost of goods sold (COGS). You will have a keen eye for detail, working with our commercial team upstream to align customer billing expectations, handling clients account queries, reporting on any issues found during our billing processes, and working with the team to meet billing deadlines. Essential skills for this role include strong interpersonal and communication skills to build quality relationships with the team and with our internal stakeholders. Our values are Agile, Inventive, Dependable, Audacious and Collaborative – and we love our dynamic and inclusive team.

The ideal candidate will have 2+ years of experience in accounting administration, including customer invoicing/billing, with an aptitude and desire to take ownership of their work to deliver results. They will enjoy working cross-functionally to investigate and resolve billing issues, build strong relationships across teams and have a high level of attention to detail and quality in their work. They will be a quick learner, and have the ability to identify opportunities for improvement as well as present solutions, while working across the organization to make a positive impact and meet our customer’s billing requirements and timelines.

Duties and Responsibilities

• Reconcile folios and amounts charged to Lodge Link from suppliers vs. reservations in our system including guest days, room rates, taxes and hotel-specific fees.
• Create accurate charge sheets for customers based on reconciled reservations.
• Maintain and organize electronic files received from suppliers and customers.
• Liaise with hotels and properties as required to ensure appropriate documentation is received in a timely manner to resolve disputes.
• Responsible for telephone and email requests to hotel properties to collect and resolve outstanding folios.
• Clearly communicate priorities and obstacles to the team and your supervisor.
• Escalate issues in a timely manner.
• Other duties as required.

Qualifications

• Post-secondary certificate or degree in business administration or equivalent.
• Candidates with hotel administration or night auditor experience are strongly preferred, travel industry experience may also be considered.
• 2+ years of experience with data/order entry and account management.
• Strong attention to detail, adaptability, and be very organized
• Strong computer skills especially with Excel are required.
• Self-starter and comfortable working in a fast-paced dynamic environment.
• Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.
• Must be fluent in English both oral and written.

About Lodge Link
Lodge Link, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At Lodge Link, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.
At Lodge Link, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

Lodge Link Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, Tele Doc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.

• Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
  • Company-hosted events, and a game room.
  • Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
  • Free access to the Aspen Properties Fitness Centers.
  
  

Lodge Link is a Black Diamond Group company. Learn more: www.lodgelink.com
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: Lodge Link