Job description
Menzies Automotive Group is looking for a Brand Ambassador/Admin Representative.
Menzies Automotive Group offers Canada’s widest variety of restoration automotive parts and accessories, using state-of-the-art technology and employing the most dedicated team members. We maintain the highest level of professionalism in our interactions, set high standards and follow them, practicing business fairly and ethically.
Menzies Automotive Group and its family of brands are devoted to putting consumers in touch with a diverse array of restoration and performance products and services. We have forged relationships across the globe with the finest manufacturers in numerous industries to provide nothing less than premier quality. Thanks to the highest level of technology along with a courteous, professional staff, we have risen to become one of the most successful restoration parts suppliers in the country. Headquartered in Windsor, Ontario, Menzies Automotive Group is at the forefront of its market and still growing.
We are looking for smart, customer-focused representatives located at our headquarters who enjoy providing premium, luxury customer service to consumers from throughout Canada with a passion for classic, performance and muscle cars. In our fast-paced, e-commerce environment, we’re thrilled to provide opportunities for growth
Key Responsibilities:

• Proactively investigate and resolve a wide range of customer issues, adapting to individual circumstances and employing both diplomacy and assertiveness to ensure customer needs are met promptly.
• Communicate effectively with customers during RMAs via phone, assisting with building shopping carts, providing ETAs, tracking orders, managing pickup requests, conducting product research, and placing orders.
• Assist customers in-store by providing knowledgeable support, answering questions, and facilitating a seamless shopping experience.
• Accurately and without bias organize and compile data for ownership and upper management review, ensuring insights are actionable.
• Actively listen to customers, leveraging expertise, creativity, and passion to explore product offerings and support their purchasing decisions.
• Thrive in a fast-paced, high-volume call environment, consistently meeting and exceeding sales goals.
• Discuss product features and benefits while employing professional service and sales techniques to ensure customer satisfaction.
• Provide an exemplary and unique customer experience during every interaction, whether through phone, email, in-person, or live chat.
• Project a professional company image through all customer interactions, fostering a positive brand perception.
• Simultaneously navigate multiple software applications and technologies to enhance efficiency and service quality.
• Support team members and collaborate with co-workers to ensure a cohesive approach to customer service.
• Perform other duties as assigned, adapting to the evolving needs of the business.

What are we looking for?

• 3+ years of sales or customer service experience in a fast-paced environment
• College diploma/university degree required
• Knowledge in the automotive industry a plus
• Ability to handle a fast-paced environment while delivering a great customer experiences
• Strong verbal and written communication skills
• Adaptability - able to receive feedback in an open and forward-thinking way to adjust to ever changing demands and situations..
• Motivated – self-starter with the ability to work independently and contribute to the team in a positive manner. Is motivated to improve upon weaknesses for self-reward and personal job satisfaction. Values continual learning and improvement.
• Organization skills – uses time efficiently and prioritize appropriately with strong time-management skills

At Menzies Automotive Group, we’re proud to hire the best people. If you are looking for a meaningful career where you can support customers and business needs with commitment and care – we would like to meet you.
If your qualifications and experience fit with this position, we will contact you to learn more. We hope you will join us in our journey as Canada’s leading restoration parts supplier.
Menzies Automotive Group is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.
Menzies Automotive Group is committed to the principle of equal access to employment and provides reasonable accommodation for people with disabilities during the recruitment, assessment, and hiring process
Job Types: Part-time, Permanent
Pay: $19.00-$20.00 per hour
Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Windsor, ON N8X 1H4: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (required)

Experience:

• Sales: 3 years (preferred)
• Customer service: 3 years (required)

Work Location: In person