Canada Job Openings

Trans Canada Nissan

Business Development Coordinator

Peterborough

FULL TIME

August 27, 2024

At Trans Canada Nissan our BDC Representative is with assist the dealership in identifying sales leads among new and existing customers, and maintain client relationships. They develop new business by scouting leads via the internet, phone, mailings, and tradeshows. In addition you will be responsible for answering service calls, coordinating appointments, conducting follow-up calls; while delivering a personalized service that exemplifies our dealership's high customer service standards. The ideal candidate will have exceptional customer service and communication skills. Previous automotive service experience is considered an asset, but not required.
BDC Representative Responsibilities:
  • Answering incoming phone calls, email and online enquiries. While maintaining excellent telephone communication skills and email composition grammar.
  • Logging customer details and comments in our system to maintain an ongoing customer database to capture repeat business and determine potential customer needs.
  • Scheduling appointments and following up with any "no show" customers.
  • Maintaining thorough, up-to-date knowledge of our products.
  • Follow up daily with customers and prospective customers from previous days visit.
  • Perform all outbound campaigns as periodically assigned by the Service Department or management.
  • Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
  • Adhering to all company policies and procedures.
  • Maintaining contact with customers to ensure they are happy with our service.
  • Ensuring potential customers are aware of any promotions.
  • Assisting with various other tasks at the dealership.
  • Assist Customer Experience Manager in running the backend of websites, social media, CRM, Desking tools and other media tools.
  • Covering the reception desk as required.
  • Processing transactions, providing refunds, balancing the cash drawer.
  • Maintain clean and tidy reception area.
BDC Representative Requirements:
  • Degree in business, marketing, or related field is an asset but not mandatory.
  • High School Diploma or equivalent.
  • Proven experience in sales.
  • Strong customer service skills with a commitment to customer follow-up.
  • Clear and concise verbal communication skills.
  • Highly organized, with an ability to learn quickly.
  • Proficient with Microsoft Office software and the internet.
  • Professional and personable demeanor.
  • Computer skills are a must (CDK, Excel, CRM, etc.).
Job Type: Full-time
Contract length: 12 months
Benefits:
  • Dental care
  • Flexible schedule
  • Paid time off
Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekends as needed
Ability to commute/relocate:
  • Peterborough, ON: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
  • Business development: 1 year (preferred)
Work Location: In person
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