• Provides leadership in the management of strategic development aligned to clinical and business best practices; leads the development of technology roadmaps; and supports the implementation of technology solutions, new services and change management initiatives.
• Manages assigned portfolio projects including tracking progress and providing direction to project team members and / or contractors.
• Manages Laboratory intake request submissions including requirements gathering, analysis, clinical engagement, risk assessments, and overseeing the life cycle of the request to fulfillment.
• Builds presentations and leads engagement and communications with executives, clinical and business leaders, project managers, and other stakeholders to ensure awareness of progress, risks, and results.
• Establishes and manages relationships between PLMS Clinical Informatics and senior management, customers, service providers and other stakeholders throughout the organizational hierarchy.
• Negotiates and/or develops proposed changes to service provider’s contract scope. Ensures client engagement for cases where decisions directly affect the services received by the client.
• Participates in advisory groups, special task groups, and strategic planning teams providing independent strategic business and change management advice. Advocates for the organization’s interests, and influences change and assesses trends.
• Develops metrics used to track value delivery including Service Level Agreements (SLA)/ Service Level Objectives (SLO)/ Operational Level Agreements (OLA) and reports on key performance metrics.
• Identifies process improvements to ensure that the services provided by the PLMS Clinical Informatics are effective and efficient and meet the needs of the client. Recommends solutions and participates in the development of related tools.
• Provides leadership, mentorship, advice, and/or guidance to the PLMS Clinical Informatics team and their service providers.
• Performs other responsibilities as assigned, including overnight travel.

• A level of education, training, and experience equivalent to a Bachelor’s degree in business administration or related discipline. A minimum of five (5) years of progressive leadership experience in health care or a related environment working with client executives. BRMP Certification or equivalent experience and knowledge of Business Relationship Management and, Information Technology Infrastructure Library (ITIL).
• Exceptional leadership skills
• Excellent communication skills including the ability to facilitate, negotiate and collaborate to solve business problems.
• Excellent organizational skills including the ability to meet deadlines and prioritize workload to meet departmental and customer requirements.
• Excellent presentation skills with the ability to swiftly shift approach based on audience.
• Demonstrated business/technology analytical skills.
• Ability to establish and maintain effective relationships with a broad array of internal and external stakeholders.
• Proven ability to resolve day-to-day operational issues and take prompt actions on addressing customer inquiries.

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to Work Perks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.