Canada Job Openings

Compass Group

Call Center Operator, Part time

Brampton

PART TIME

November 25, 2024

Working Title: Call Center Operator, Part time
Employment Status: Part-Time
Starting Hourly Rate: 21,00
Address: Brampton Brampton ON L5W
New Hire Schedule: Open Availability/ Must be available for weekends/overnights/ mornings/evenings

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive Impressions TM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

Job Summary

How you will make an impact:
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.
As a Call Centre Operator, you will be:

Answer the telephone, respond to customer emails, and provide general assistance to customers
Enter and submit information relating to facilities maintenance, space planning and other requests
Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
Basic Microsoft Excel reporting

About you:

Strong communication skills (verbal and written)
Excellent telephone etiquette and listening skills
Proficient in Microsoft Office: Word, Excel, Outlook
Detail oriented
Experience working in a call center environment before is an asset
Ability to provide outstanding customer service to the client

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact People Hub@compass-canada.com for further information.

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