• Reviews day-to-day management of operational plan to achieve goals.
• Oversee day-to-day management and workload of the workstream’s operational team members and provide guidance to meet business needs.
• Communicates goals and expectations from the Manager / Director for staff to ensure they support the broader process/operation and provide technical guidance and work direction to staff, as needed.
• Identifies, manages, and mitigates/resolves risks and issues.
• Regularly monitors team productivity, progress, and effectiveness of team in comparison to established performance metrics and operational KPIs.
• Takes corrective action to ensure that operational delivery strategies and services continue to operate efficiently and effectively; ensure project reporting requirements are met.
• Reviews monthly metrics and reports to draw insights on volume and types of operational issues received and resolved as per the service level agreements and correct accordingly.

• Proactively engages with internal clients and regional stakeholders to understand and address current and future operational needs for their workstream.
• Collaborates on appropriate team structure and staffing / competency mix based on operational needs and special projects.
• Facilitates regional working groups to discuss the status of key deliverables, shared issues, end-users’ concerns and upcoming milestones impacting clinical and non-clinical workflows.
• Supports team compliance with regional incident management, change control operational policies and standard operating procedures.
• Work with local and regional leadership standardization within and beyond the workstream.
• Work with Lumeo Operational team on change requests and issue resolution to ensure appropriate integration concerns are addressed.
• Keeps abreast of how the system is being used in other organizations to identify opportunities for optimization, enhancements, etc.
• Participates in operational activities including use of the ITSM system, Incident Management, Change Control, Enhancement projects, change management and on-call.

• Develops staff as required to execute workstream strategy.
• Creates an environment for personal development so that each member of the team can maximize their potential.
• Leads, guides, and coaches the team on educational opportunities.
• Assists with the development and monitoring of annual performance objectives for team members.
• Develops and maintains teams’ technical skills, and arrange technical and leadership training as required.

• Serves in a lead or supportive role in presentations to senior leadership on key project updates, broad reaching optimizations and issues, industry trends, etc.
• Serves as liaison between workstream and regional leads to build trust and seek active feedback on the workstream functionality.
• Manages regional/local stakeholders and project teams through regular consultation to improve the RHIS experience and support best practice workflows.

• Assists with the implementation of workstream strategy including tools and resources needed to ensure goals and objectives can be achieved and sustained.
• Prioritizes demands and maintains focus on departmental priorities.

• Community College Diploma (3-year program) or equivalent
• Licensed as a Regulated Health Care Professional in Canada
• University Degree or equivalent (preferred)
• 5+ years of relevant experience in managing teams
• 5-7 years of significant position related experience (preferred)
• Strong knowledge of processes and workflows in one or more departments or units
• Experience leading teams, overseeing implementation or improvement initiatives within your respective unit or departments
• Strong leadership skills with the ability to nurture strong, collaborative relationships with key stakeholders, ability to help them shape and optimize operational processes and workflows
• Ability to leverage project management skills to manage and balance client demands for IT systems with high-quality delivery
• Ability to manage small teams and guide them to decisions that support organizational objectives
• A results-oriented focus is essential, as is the ability to work in a fast-paced changing environment and effectively manage multiple priorities simultaneously
• Strong planning, analytical, problem-solving and organizational skills
• Strong interpersonal, verbal and written communication skills
• Project Management Professional Certification (preferred)
• Oracle Health (Cerner) u Learn courses (preferred)
• Leadership courses (preferred)
• Lean Six Sigma courses (preferred)
• Proven ability to attend work regularly.
• Satisfactory criminal reference check and vulnerable sector search required.