Responsibilities

• Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met.
• Drive and participate in proactive delivery management, spot performance/scalability/resiliency issues, analyze problems, and provide solutions to meet customer needs.
• Deliver proactive and reactive support including onsite presence as needed.
• Conduct analysis on customers’ environment and take a data driven approach to troubleshooting.
• Work within a larger virtual account team to strengthen customer relationships.
• Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience.
• Apply lessons learned for continuous process and delivery improvement.
• Share and gain knowledge through communities.
• Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years of experience with Dynamics 365 Finance and Operations in technical or functional capacity
  • OR equivalent experience.

• Certification in Microsoft and Cloud Technologies.
• Knowledge of X++ and the software development stack with regards to Dynamics 365 Finance and Operations.
• Familiarity with performance turning (e.g. SQL query analysis, working with large data sets in Dynamics 365)
• Exposure to monitoring tools for Dynamics 365 finance and operations (LCS, Power Platform Admin Center, Application insights)
• Experience with Power Platform integrations with Dynamics 365 finance and operations (Power Apps, Dataverse, Power Automate, etc.).
• Comfortable with basic ERP concepts and terminology (General ledger, Account payable, etc.).
• Knowledge of Dynamics 365 Commerce architecture and experience is a plus
• Clear understanding of how Dynamics 365 Finance and Operations interact with other technologies and platforms (e.g., Azure).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.