Req ID#: 389677

Remote, Any Province, CA

Job Description: About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’ s Award for Best Global Culture for the past 3 years
  

• Gold Stevie Award Winner for Great Employers
  

• Winner of The Business Intelligence Group’s 2024 Best Place to Work award
  

• Military Spouse Friendly Employer
  

• Rated by Comparably among the Top 100 highest-rated Companies for Diversity
  
  

Read more about our culture: Foundever™ Stories.

Job Summary:

As the Copywriter, you’ll report directly to the Director, Global Content and will be responsible for the copywriting and proofreading needs in support of the Global Marketing and Content team. This role translates content strategies and global initiatives into compelling copy. You will work closely with Global Marketing and other internal teams to develop a range of content assets that educate, inform and communicate the value of Foundever® offerings to target audiences (customers, prospects and employees).
Brainstorm and ideate fresh, interesting and creative topics and angles for copy that are also aligned with Foundever tone, voice, style and brand. Follow marketing briefs, templates and style guides to streamline workflow and establish consistency where needed. Research effectively to write fact-based copy that is original and positions our company as a trusted resource, thought leader and expert within the industries we serve.

Summary of Responsibilities

• Create original, snappy, engaging, concise, creative, persuasive copy for blogs, articles, landing pages, headlines, ads, website, scripts for videos and webinars, ebooks and ad hoc content as necessary for other types of marketing collateral.
  

• Write, proofread and edit copy to ensure accuracy and quality.
  

• Identify, research and write copy that positions Foundever as a thought- and market-leading company with target audiences.
  

• Develop blog series based on strategic topic focus set by the global marketing team.
  

• Oversee and manage the blog calendar and publish blogs to the corporate website.
  

• Understand reputable sources and constantly research to find impactful resources to cite in marketing assets.
  

• Assist in content-creation templates and follow AP style and internal style guides when writing copy.
  

• Apply new, innovative ideas and creative ways to tell stories through content.
  

• Conduct SEO research on topics and keywords.
  

• Work directly with our internal Business Intelligence team to determine and prioritize the content needed to support content development.
  

• Work with cross-functional teams to gather the necessary information to ensure effective copy.
  

• Meet deadlines and oversee the timely development of all assigned projects.
  

• Develop strong knowledge of the customer care outsourcing market.
  

• Raise awareness and enhance our positioning by consistently incorporating on-brand messaging in copy.
  

• Perform other additional related duties and responsibilities as assigned
  
  

Position Qualifications

• Minimum 4-6 years related experience in B2B marketing, advertising or communications (in-house or agency) or equivalent combination of education and experience
  

• Proven copywriting skills demonstrated in professional samples or a portfolio.
  

• Strong knowledge of copywriting best practices.
  

• Excellent writing, grammar, proofreading and editing skills with ability to prioritize and work under pressure to meet tight deadlines.
  

• High level of creativity, innovation and confidence to share fresh, bold ideas for compelling copy.
  

• A keen desire to make a difference.
  

• Collaborative interpersonal and problem-solving skills.
  

• The ability to evaluate, collaborate, influence and engage in healthy debate and discussion
  

• High level of proficiency with various software applications programs, including Microsoft Outlook, Word, Excel, Power Point and other applications in the Office Suite.
  

• Knowledge of the customer care industry desired.
  

• Bachelor’s degree in any of the following or related areas: Marketing, Journalism, Communications, English, Creative Writing.
  
  

Salary Range

The base pay range for this position is up to CAD 48,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements:

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.