Customer Care Representative (Temp)

Canada Job Openings

Menkes

Toronto

FULL TIME

October 23, 2024

Posted In: Customer Care

About The Job

Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its innovative, multi-disciplinary approach, superior design, and its expertise in large-scale mixed-used developments. The Company is regarded as one of the most trusted builders in Toronto, with a strong reputation for quality and customer service excellence. Past projects include the Four Seasons Hotel & Residences in Bloor-Yorkville, 25 York Street (Telus Harbour), and the two (2) million square foot Harbour Plaza/One York commercial retail complex located in the South Core Financial District. For more information about Menkes, please visit menkes.com and follow @Menkes Life.

About the Job: We are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the Customer Care Representative will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery Inspection stages. The term of employment will be until September 30th, 2025 with the potential for extension and/or permanent employment.

Schedules: There are three concurrent daily 7-hour shifts running from 8:00 a.m. to 8:00 p.m. from Monday to Friday – 8:00 a.m.-3:00 p.m. – 10:00 a.m.-5:00 p.m. – and 1:00 – 8:00 p.m. In addition, everyone will be required to work one shift on Saturday, every 3-4 weeks.

Responsibilities

Key responsibilities of the role include:

Perform Quality Assurance, Pre-Delivery and Delivery Inspections.
Follow up on open issues with purchasers to ensure resolution in an effective and timely manner.
Escalate issues to the Team Lead when resolution cannot be achieved.
Report issues and trends encountered to the Team Lead.
Respond to enquiries from purchasers via email, phone and in-person.
Assess requests for Warranty work using the Tarion Construction Performance guidelines and best practices.
Conduct inspections of Warrant work that has been completed.
Assist with the coordination of trades working on deficiency correction, including facilitating access to suites using the Master Key Protocols.
Work collaboratively with the Construction and Property Management groups to resolve problems.
Contribute to the efficient administration of the Site Office.
Act as a backup for the Residential Lobby/Community Administrator role.

Qualifications

To succeed, candidates must possess the following combination of education, experience and skills:

Enrollment in/completion of a degree/diploma in construction, civil engineering or related technical field is required
2+ years of work experience, preferably in the Residential Development and/or Construction industry
High degree of comfort with use of technology and proficiency with MS Word, Excel and Outlook
Superior communication skills
Ability to contribute in a fast-paced, deadline-driven team atmosphere
A courteous, professional demeanour
A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader!
To apply, please forward your resume to employment@menkes.com and in the subject line please include the name of the position and quote Ref #3100.
We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

We regret to inform you that this job opportunity is no longer available as it has expired

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