Canada Job Openings
Cozey
Customer Happiness Ambassador
Montreal
FULL TIME
October 16, 2024
Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.
The Opportunity:
Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door—it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible—it's expected.
What You’ll Do:
- Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
- Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
- Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
- Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
- Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
- Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
- Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
- Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.
- Talented service representatives with one year of experience and remarkable achievements
- Individuals comfortable with innovative technologies, including AI tools like Chat GPT
- Bilingual proficiency in English and French is essential
- Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
- Previous customer service experience in a contact centre is beneficial but not required
- Flexible Work Options: Work from home or enjoy our dog-friendly office setting — hybrid or fully remote to your liking!
- Competitive Salary: Earn $50k annually with potential for growth.
- Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.
- Inclusive and Dynamic Culture: Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.
Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!
Pay: $50,000.00 per year
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