Canada Job Openings
VGW
Customer Service Agent
Toronto
September 12, 2024
Our Customer Service team in Toronto is currently looking for a Customer Service Agent to join the team.
Key responsibilities will include:
- Ensure excellent service standards.
- Respond professionally and efficiently to customer inquiries.
- Analyze incoming queries and identify repetitive issues such as identifying potential problems with user experience or technical issues.
- Previous experience in a customer service or customer-facing role.
- Impeccable writing skills including professional email communication in English.
- Customer orientation and ability to adapt/respond to different situations.
- Ability to multi-task, prioritise and manage time effectively.
- Familiarity with CRM systems and practices, desirable.
- Flexible work schedule including ability to work evenings, weekends and holidays.
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and Lucky Land Slots, we entertain and delight over one million players in North America.
As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.
At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.
Why VGW?
At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.
But it's not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.
It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at www.vgw.co
VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.
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