Do you possess strong communication skills?
Do you find satisfaction in collaborating with others and delivering exceptional customer service?
Are you eager to thrive in manufacturing with a reputable company?
ABOUT OUR COMPANY:
For 60 years, The ECCO Group™ has enjoyed continual growth, and our manufacturing division leads the market for sheet metal HVAC products in Western Canada. Our ECCO Supply™ division is a full-service wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) supplies and equipment. With sales branches located in centers throughout Western and Central Canada, we are expanding our team with individuals eager improve customer experience and drive significant market growth.
ABOUT THE POSITION:
Currently, we are in search of a Customer Service Representative to act as the main point of contact for designated ECCO Distribution customers. This crucial position plays a vital role in our business operations, requiring effective communication with different ECCO Distribution departments to ensure a smooth flow of information. The chosen candidate will execute all responsibilities in an organized and timely manner, showcasing the highest levels of care, integrity, and professionalism.
If you have a passion for Customer Service and want to work in an exciting and dynamic environment, we encourage you to apply for this opportunity today!

• Be the first point of contact for ECCO Distribution
• Make a personal commitment to consistently provide superior customer service to ECCO’s customers so they will want to do repeat business with ECCO Distribution
• Maintain good working relationship with all co-workers and ECCO employees

ABOUT THE IDEAL CANDIDATE:

• High School Diploma or equivalent
• Previous working experience in a customer service role is a requirement
• Previous experience with data entry, order processing, and/or invoicing is an asset
• Minimum typing speed of 40 words-per-minute (W.P.M.) is an asset
• Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
• Ability to adapt/respond to different types of personalities
• Ability to prioritize, multi-task, and manage time effectively
• Resourceful team player who excels at building trusting relationships with customers and colleagues

Excellent communication skills; high energy, enthusiastic with proven people skills, and problem-solving skills
Job Types: Full-time, Permanent
Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Are you legally authorized to work in Canada?

Education:

• Secondary School (required)

Experience:

• Customer service: 3 years (preferred)

Work Location: In person