CUSTOMER SUCCESS ADVISOR, TIER ONE
Full-Time 3-Month Term (Seasonal)
Parian Logistics provides corporate shared support services and third-party logistics to a group of affiliated Canadian retailers, including Urban Barn, Auld Phillips, Warehouse One, Ricki’s, Bootlegger, and cleo. Parian Logistics’ corporate support services include accounting and finance, logistics and distribution, digital marketing & e-commerce, customer service, information technology, real estate and store construction services.
Our Customer Success team is passionate about creating great experiences for customers of our partner brands through their interactions on calls, emails and live chats. They play a meaningful role in the customer experience; answering questions, problem solving, and ensuring that our customers receive exceptional service!
We are looking for Two (2) Customer Success Advisors, Tier One (3 Month Term) to join our team in Winnipeg over the holiday season! This position provides the highest levels of internal/external customer service by providing assistance to customers and stakeholders through phone, email and live chat support, by resolving all service and technical issues in order to grow our businesses and resolving all service concerns to foster customer loyalty. Customer Success Advisors work cross-functionally with a highly collaborative style and have the ability to influence and motivate to drive performance results.
What’s in it for you
Expand your closet with 50% off regular priced product across the retail brands we support: Warehouse One,Bootlegger, Ricki’s and Cleo
Casual day - everyday! Our casual dress code allows you to be comfortable and feel your best at work!
Growth Opportunities – access to unlimited e-learning, professional development reimbursement, ongoing training and development, career advancement opportunities
Mental health and life wellness supports for all team members
Our corporate office, which we call our Service Office, is a modern workspace with lots of natural light, outdoor green space and collaborative meeting spaces
What you’ll be a part of
Inspiring trust and confidence in the company by promoting and maintaining relationships with customers, stakeholders and associates.
Effectively responding to and resolving all customer inquiries within a timely manner.
Providing accurate and complete information to customers about products and services.
Building and maintaining strong relationships with customers to improve customer satisfaction and loyalty.
Identifying and capitalizing on sales opportunities by recommending additional products or services to customers.
Meeting or exceeding goals established by the Customer Success leadership team.
Documenting all customer service-related interactions based on established protocols and manages a detailed case management system.
Responding to, following up on, and closing all assigned customer cases, tickets and accounts.
Maintaining and updating databases with requests from customers. Effectively articulating technical information to a variety of customers.
Providing consistent quality service support assistance by adhering to brand policies, procedures, standards, and goals.Performing “ad-hoc” assignments which may include special reports, system adjustments or any other tasks, as requested.
What you bring
One year of customer service experience in a retail or call centre environment
Strong communication and interpersonal skills, both verbal and written
Strong customer service orientation with an understanding of retail customer service
Ability to work collaboratively with others
Comfort with computers and the ability to learn new applications and platforms
An interest in fashion with a genuine desire to help customers find great looks
Flexible availability; able to work evening, weekends and daytime shifts in an office environment
Ready to learn more?
Apply Today!
Our Values
Parian Logistics achieves excellence and delivers superior service to customers through teamwork, communication, and integrity while embodying our DC2 Values:
DO THE RIGHT THING. At Parian, doing the right thing matters. Its in the way we treat our customers, our coworkers, and our work in general. Doing the right thing is critical – from making sure we are working in a way that keeps everyone in our workplace safe to finding ways to support our community!
COLLABORATE ALWAYS. The strengths of many are always better than the strengths of a few. At Parian we leverage the talents, ideas, and strengths of everyone, from our co-workers to our client-partners. We work as a team and respect what each person brings to our organization.
DETERMINED TO DELIVER. At Parian we deliver product and we deliver results. Our clients rely on us because we come through for them. We are committed, reliable and we take ownership of our results.
COST CONSCIOUSNESS. We provide amazing value to our clients by providing great service with a price tag that supports their business goals. Being cost conscious is about making sensible decisions with our resources and innovating for optimization. All of our team members are encouraged and empowered to find ways to help us create more value for our customers.
Inclusivity Commitment
At Parian Logistics we are all about working together to make people feel great, feel welcomed, feel like they are able to be themselves and included. Inclusivity is in total alignment with our values and makes us all better. Parian Logistics and our team members are committed to ensuring all people feel welcomed in our office and that our differences are appreciated and celebrated.
Community Involvement
Our partner brands are involved in many charitable initiatives, and we join them in supporting their amazing partner charities! The United Way, Make-A-Wish Canada, Canadian Women’s Foundation and Breast Cancer Canada are organizations we enthusiastically support. In Winnipeg, our warehouse operations have a commitment to breaking down barriers to employment and work with supportive agencies to create meaningful work for people with disabilities, newcomers to Canada and those historically underserved.
Parian Logistics is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs. Parian Logistics sincerely appreciates all expressed interest; however only those candidates qualifying for interviews will be contacted.
#CSP
Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 3 months
Pay: From $16.00 per hour
Benefits:

• Casual dress
• Company events
• Employee assistance program
• On-site parking
• Store discount
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Winnipeg, MB R3T 1N6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work evening shifts (at least one per week), weekend shifts (at least one per month) and day time shifts?

Work Location: In person