Customer Support Coordinator
6-Month Fixed Term Contract
Reports to: Senior Marketing Manager - Digital Customer Experience
Location: Vancouver, BC
Workplace: Hybrid remote - 2 days in our office in downtown Vancouver
Hourly Wage: $23.08/hour
Hours: 25 hours/week (5 hours/day)
We are looking for a savvy, organized, service-oriented Temporary Part-Time Customer Support Coordinator to join our growing COBS Bread team in our Vancouver Support Office.
Reporting to the Senior Marketing Manager - Digital Customer Experience, your main responsibilities will be answering and triaging daily customer support inquiries. Responsibilities include but are not limited to:

What you will be doing

• Communicate with Probe CX (external Customer Support partner) on issues, upcoming events, and policy changes affecting customers
• Monitor Probe CX responses on Sprout Social and Google Review
• Train Probe CX team on new platform as needed
• Create, update, and distribute instructions and templates for Customer Support based on the needs of business and feedback from the network
• Review current Customer Support processes and identify areas of improvement based on the needs of the business
• Update Probe CX weekly with new bakery openings, campaign updates, product changes, etc.
• Report and hide Facebook spam bots for all social media contests

Requirements
What You Bring to the Table

• 1-2 years of experience in a Marketing or Customer Support role
• Familiarity with Microsoft 365, Sprout Social, and Google My Business
• A go-getter attitude and willingness to “roll up sleeves” to get the job done within a lean team
• Excellent verbal and written communication skills
• Experience managing administrative functions and processes in an office environment
• Pro-active work approach demonstrating high level of initiative and urgency
• Experience using CRM platforms
• Knowledge of Retail and/or Franchising would be an asset

Benefits
What’s in it for You:
Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!

• Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely
• Competitive pay
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.
We are an equal opportunity employer and value diversity at our company.

About COBS Bread
With over 150 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.
COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.