Canada Job Openings

Royal Bank of Canada

Director, Integrated Program Delivery, CRE - Canada Retail

Toronto

FULL TIME

October 10, 2024

Job Summary

The position supports the RBC CDN based business, through CRE’s three core portfolio management objectives of (1) Enabling the Business, (2) Minimizing Costs, and (3) Mitigating Risks across the CDN Portfolio. This role is responsible for the direct oversight and management of partners and suppliers to ensure operations and program success and to ensure key controls are in place to manage risk for the Canadian Retail network. This role will serve as the key interface between business unit leads, Corporate Real Estate (CRE) including Centres of Excellence and service partners to ensure business requirements are anticipated and represented in the development of regional strategies, network operations and the execution of key programs. Serves as the single point of escalation contact and trusted business partner within the region to ensure alignment of real estate portfolio to the provision of a positive experience for Rb C employees and clients. Drive initiatives that result in both the efficiency and effectiveness of RBC’s real estate portfolio within the Region

Job Description

What is the opportunity?

As part of the Integrated Program Delivery (IPD) team, the Director, Integrated Program Delivery (IPD) Canada Retail will report to the Senior Director, Canada Retail. In this role you will lead and manage the end-to-end process of planning, developing and delivering initiatives across all Canada Retail locations (P&CB retail branch, commercial centres, private banking centres).

The position supports the RBC CDN based business, through CRE’s three core portfolio management objectives of (1) Enabling the Business, (2) Minimizing Costs, and (3) Mitigating Risks across the CDN Portfolio. This role is responsible for the direct oversight and management of partners and suppliers to ensure operations and program success and to ensure key controls are in place to manage risk for the Canadian Retail network. This role will serve as the key interface between business unit leads, Corporate Real Estate (CRE) including Centres of Excellence and service partners to ensure business requirements are anticipated and represented in the development of regional strategies, network operations and the execution of key programs.

What will you do?

Own the relationships with all major business lines, ensuring full understanding of their Workplace needs. Drive plans to proactively address those needs, consistently improving the quality of service delivery with regards to Workplace Services & Operations
Act as the principal point of liaison in the event of executive escalations relative to premises operations
Oversee and be accountable for the delivery of all Canada Retail programs (including branch electrification, signage replacement) in region including integration of design standards consistent with global operating model and in collaboration with global CRE COE’s. Establish and monitor quantitative standards of performance, and provide timely project, program executive summaries, as well as appropriate internal management reporting, metrics and key information.
Leverage the Service Partner and other industry contacts and relationships to bring best-in-class, up to date Facility Management solutions which address the emerging needs of RBC’s business globally.
Establish and oversee an effective asset management strategy which allows CRE to advise business lines on lifecycle planning.
Oversee capital and operational budget forecasts and challenge, validate and control new engagements against budget and policies for Canada Retail Programs
Provide governance oversight and reporting to ensure all areas of CRE comply with internal policies and programs and external regulatory and legislative obligations in order to reduce risk, provide safe environments for our employees and clients and comply with appropriate laws
Deliver CRE Savings targets from the FM service line through innovative procurement strategies and operational efficiencies.
Identify key strategic Workplace initiatives to transform client experience and productivity.
Ensure RBC premises are managed safely in compliance with laws and regulations.
Review and maintain Canadian portfolio so as to minimize risk exposure to RBC
Provide governance, management oversight and reporting in relation to delivery of initiatives
Ensure key controls for the Canadian Retail network met on time and in alignment with internal and external regulatory requirements.

What do you need to succeed?
Must-have

Minimum 4-7 of real estate experience with a strong understanding of Facilities Operations & Project Management
Portfolio / Client Relationship Mgmt. experience
Strong cost control, client focus, responsiveness to business goals and strategic business acumen
Experience in managing outsourced vendor relationships
Exceptional written and verbal communication, Strong organizational and presentation skills
Ensure employees and service providers understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.

Nice-to-have

Well established in building, developing and leading teams of professionals
Strong understanding of Canadian Retail network and operations
Proven knowledge of all aspects of facilities management processes and Experience in managing outsourced vendor relationships
Experience within a Financial institution
Ability to forecast and prepare budgets, Impact & influence in global, matrixed organizations

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

Job Skills
Conceptual Thinking, Cost Analysis, Critical Thinking, Decision Making, Long Term Planning, Real Estate Closings, Real Estate Market Analysis, Real Estate Practice, Time Management
Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

STRATEGY AND ADMINISTRATION

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-07

Application Deadline:

2024-10-26

Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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