The Duty Manager is responsible for the oversight of the assigned shift along with the orchestration of the daily operations, they must ensure we consistently meet customer and client expectations by providing excellent service and making an exceptional impression on every guest through engagement in a positive and friendly manner.
What Would You Be Doing?

• Lead, direct, and develop team of employees to accomplish goals/initiatives, while embodying and using Indigo's culture and Values ​​as a guideline
• Oversee daily operations for our client while directly overseeing staff, handle critical customer, client, and employee issues, and make timely judgment calls as required
• Manage and respond to email queries, customer complaints, client requests in professional manner.
• Ensure all requests are actioned immediately within the expected timeline based on priority and urgency.
• Ensure that all pending requests and investigations are followed up on daily.
• Assist with payroll approvals for employees and completion of reports.
• Support in the recruitment process, interviewing, onboarding of new employees
• Responsible for providing direction, staff training, coaching, mentoring and staff management.
• Provide guidance to employees in the absence of Supervisors.
• Maintain organization throughout the operation by delegating and managing responsibilities among the team.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between Indigo and our clients
• Maintain and Audit Daily, Weekly, Monthly, and Annual operational reports and Tracking Logs as required.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
• Daily & Monthly Site Inspections or as required
• Additional duties as assigned.

What Are We Looking For?

• 5 or more years of Management Experience.
• Excellent interpersonal and customer service skills.
• Ability to clearly and efficiently communicate both written and verbally.
• Strong leadership skills are key in this role to achieve maximum productivity.
• Experience working in a unionized environment.
• Good organization and ability to deal with changes.
• Ability to work efficiently independently, in a team, and meet deadlines under pressure.
• Problem solving and decision making.
• Knowledge of Excel, Word, Power Point and general microsoft office applications.
• A strong team player who can work independently with minimal supervision.
• Cautious and courteous driver, with a valid G license and a clean driving record
• Must be able to work alone with minimal supervision.
• Must be able to work outdoors in all weather conditions.
• Must be able to walk or stand for long periods of time.
• Frequent bending, stretching, kneeling, and twisting.
• Must be able to lift to 20 lbs.

What Will Set You Apart?

• Bilingualism (English and French) is a strong asset
• Results-oriented individual with a concern for accuracy and customer relations
• Exceptional time management and organizational capabilities
• Ability to work well in a team-oriented environment
• Flexible availability to meet organizational needs

Why Join Indigo?

• Employee benefits
• Parking provided
• Growth in a dynamic and supportive team
• Sites easily accessible by public transit

#IPC2
Job Type: Full-time
Experience:

• Management: 5 years (required)
• Customer service: 4 years (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person