Canada Job Openings

Medavie Blue Cross

Eligibility Analyst ( 3 Month Term)

Dartmouth

CONTRACT

August 27, 2024

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title:

Eligibility Analyst ( 3 Month Term)

Department:

Health and Disability

Competition:

87361

Internal/External:

Both

Employment Type:

Casual

Location:

Nova Scotia

Salary:

Competitive Compensation

Reports To:

Team Leader

Position Summary
Working in a team environment, the Eligibility Analyst,will thrive in a fast-past environment where accuracy and attention to detail are second nature. As an Eligibility Analyst, you access, analyze, and determine program eligibility following policy guidelines and procedures,you will be required to remain current with respect to policy and procedure changes and will liaise closely with colleagues and the Leadership team.The main goal of the Eligibility Analystis to process requests for MSI and Pharmacare coverage and provide consistent, reliable customer service experiences.Documentation processing is a key component of this position with turnaround expectations.

Key Responsibilities:

Determine eligibility following established policy and guidelines defined by the Nova Scotia Department of Health & Wellness.
Process applications, renewals and other changes related to the various provincial programs’ requirements.
Handling incoming documentation/correspondence from residents/colleagues in a timely and professional manner.
Correspond with applicants,residents or providers by fax, telephone,or letters.
Produce clear and effective written materials.
Adhere to privacy guidelines following proper procedures.
Adhere and contribute to the performance measures under the Service Level Agreement contract (KPIs), and provide back up support to CSRs or other positions as needed to meet KPI.
Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objective.
Provide operational support to the Provincial Programs as needed.

Required Qualifications:

Strong organizational and multitasking skills.
High degree of attention to detail and accuracy when processing documentation and updating resident files.
Highly effective listening skills to ascertain customer’s needs, and determine appropriate action required forsolution.
Excellent written and verbal communication skills to explain complex issues to customers and colleagues
Excellent time management skills

Education: High school diploma; Enrollment in post secondary education
Work Experience: Customer service and data entry experience would be considered an asset, and set you up for sucess in the role

Other Qualifications:
Computer Skills: Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.
Language Skills: Bilingualism in English and French considered an asset.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

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