Daily Bread Food Bank works towards long-term solutions to end hunger and poverty and runs innovative programs to support individuals living on low incomes and experiencing food insecurity. Daily Bread distributes fresh and shelf-stable food, and fresh-cooked meals to 132 member agencies and 207 food programs across Toronto. Daily Bread also publishes the influential Who’s Hungry report - an annual survey measuring trends in food insecurity and poverty in Toronto to educate the public and spark policy change.
Job Title: Gift Processing and Donor Services Assistant
Department: Development
Reporting to: Development Operations Manager
Location: 191 New Toronto Street, Toronto, ON, M8V 2E7
Salary: $25.05 per hour
Terms: 3.5 months contract
Schedule: Monday to Friday
Other considerations for you:

• Free daily lunches when on-site at 191 New Toronto St office.
• Recognized as one of Greater Toronto’s Top Employers (2024).
• Awarded Canada’s Most Admired Corporate Cultures by Waterstone Human Capital (2023).
• Recognized as a 5-star rated charity by Charity Intelligence Canada (2023).
• Creative, kind, fun, and passionate team culture.
• Active social committee.
• Free on-site parking.

POSITION OVERVIEW
Daily Bread Food Bank relies on funding from the Private Sector to maintain and/or expand its education and support programs and services that serve the people in our community. Donations are essential to raise public awareness of the organization and the fight against hunger. As an integral part of the Fundraising and Development team, the Gift Processing and Donor Services Assistant will be responsible for the accurate entry of data in a high-paced environment to update donor records and will provide customer service for donors.
RESPONSIBILITIES:

• Sort incoming donations.
• Process donations in Raisers Edge (data and gift entry).
• Prepare printed receipts and acknowledgement letters for mailing.
• Donor relations, including handling donations on the phone and in person.
• Assist with routine data maintenance.
• Prepare mail merges (letters, labels, envelopes) for mass mailing.
• Always maintain Health and Safety Guidelines and DBFB policies.
• Provide additional support to the Donor Relation Team as required.

EDUCATION/EXPERIENCE (OR EQUIVALENT):

• 1-2 years’ experience with donation data entry. Raisers Edge experience is required.
• 1-2 years’ experience in general office administration and customer services.
• Able to use basic office equipment including a photocopier, postage meter, adding machine.

KEY COMPETENCIES:

• A commitment to DBFB’s mission.
• Able to work with sensitive, confidential material.
• Experience working for a non-profit organization in a fundraising environment an asset.
• Aptitude for learning new software programs; familiarity with donor databases an asset.
• Excellent attention to detail, high level of accuracy.
• Good oral communication skills (English).
• Front line customer service skills and the ability to maintain positive relationship with donors.
• Good to intermediate Microsoft Office suite skills. Ability to use Excel and Word merge functions an asset.
• Reliable, organized, responsible, and independent.
• Able to use basic office equipment including a photocopier, postage meter, adding machine.

WORKING CONDITIONS

• Works under tight deadlines.
• Works with confidential issues and data.
• Sits for extended periods.
• Involves significant computer & telephone use, often at the same time.
• Requires a high degree of concentration to ensure accuracy.

How to Apply
To be considered, applicants must submit a cover letter and resume by Friday, September 20th, 11:59 p.m. to careers@dailybread.ca with the headline “Gift Processing and Donor Services Assistant”. Interviews for the position will be conducted on a rolling basis.
Daily Bread Food Bank is an equal opportunity employer and encourages applications from members of designated groups and those with lived experience of poverty or food insecurity ._ Persons with disabilities who need accommodation in the application process, or those needing job postings in another format, please e-mail a request to Human Resources. _
Daily Bread Food Bank thanks all individuals who apply for this position and will only contact candidates who are selected for an interview.
Job Type: Fixed term contract
Contract length: 3.5 months
Pay: $25.05 per hour
Work Location: In person
Application deadline: 2024-09-20