Canada Job Openings

Ciena

Global Technical Support - Lab Support - Early In Career

Ottawa

October 16, 2024

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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How You Will Contribute:

Provide hands on support to remote Technical Support Engineers who in turn support Ciena’s global customers on a wide variety of industry leading equipment.
The position includes exposure to technologies including optical transport, packet OTN and ethernet switching.
The responsibilities cover a broad range including lab maintenance, system configuration and support, inventory control, and planning assistance.
Lab Inventory control and asset management
Assist with document management and web / tool administration / development (Apache, Share Point, TCL, Expect, Python, Bash, Perl, REST API, etc.)
Maintain virtual machines in VMWare ESXi environment (Windows 10)
FMS patching including manipulation, and cleaning of optical fibers
Configure, document, and maintain lab test configurations that mimic the customer networks
Test equipment setup and operation (Spirent, JDSU/Thunderbird/Viavi, Exfo, Ixia/Keysight, Wire Shark)
Utilize debug tools as well as lab research to aid Customer’s technical problem
Perform upgrades and s/w installations
Contribute to knowledgebase (KCS)
Ongoing training will be provided to develop familiarity with a range of products, systems, and test equipment in the Ciena transport portfolio

Location:

Onsite, locally in our Ottawa COE and remotely for our India COE

Education/Experience:

Degree in a technical field (e.g. Engineering, Computer Science) from a college or university with zero to three years related experience or equivalent combination of education and experience
Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

CANDIDATE PROFILE

Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel as well as various operating systems like Windows and Sun/Oracle Linux
Ability to analyze, trouble-shoot and resolve problems
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
The desired candidate should have good hands-on experience with computer and test equipment setup, lab operations, testing skills
An inquisitive nature, and self-motivation skills are important factors to success
Knowledge of optical transport technology and test equipment would be an asset
Interest in learning new technologies
Strong verbal and written English language communication skills
Very good organization skills to manage time, resources, and priorities
Comfortable in both team and independent working environments
Good problem-solving skills with the ability to troubleshoot
Experience with Layer 1, 2 and 3 networking protocols

Compensation and Benefits

The annual pay range for this position is $57,400-$91,600 CAD.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

#LI-Onsite

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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