Description

Key Responsibilities

• Linux & Windows Patching
• Perform Linux patching using Ansible automation for a dedicated customer.
• Troubleshoot and escalate failed Ansible automations to the Senior Ansible Engineer, working together to resolve issues.
• Manually patch Linux systems when automation fails, ensuring systems are still updated while collaborating on automation fixes.
• Perform regular Windows patching, ensuring systems are up-to-date and secure.
• Document patching activities, automation failures, and resolutions for future reference.

• Handle support tickets for various customers, assisting with issues related to Linux and Windows systems.
• Provide general system administration support, troubleshooting, and maintenance tasks across customer environments.
• Escalate complex problems to senior team members when necessary.

• Work closely with the Senior Ansible Engineer to address automation issues and optimize the patching process.
• Collaborate with internal teams and customers to ensure smooth system operations.
• Maintain thorough documentation of patching activities, automation issues, and ticket resolutions to ensure an up-to-date knowledge base.

• Be available for weekend and after-hours work to perform scheduled patching for the dedicated customer.
• Participate in an on-call rotation to respond to urgent system issues or patching emergencies outside of regular hours.

Skills, Knowledge & Expertise

• 1-3 years of experience in system administration or IT support, with a focus on Linux and/or Windows environments.
• Hands-on experience with patch management and system updates in both Linux and Windows environments.
• Exposure to or experience with Ansible automation is a plus.
• Familiarity with Linux distributions (e.g., Red Hat, Cent OS, Ubuntu) and Windows Server environments.
• Understanding of patch management tools (e.g., WSUS, SCCM, or equivalent) for Windows, and Ansible for Linux.
• Ability to troubleshoot and resolve common system issues, with experience using ticketing systems for multi-customer support.
• Strong attention to detail and organizational skills, especially in managing patching schedules and handling tickets across multiple environments.
• Excellent communication skills, both verbal and written, to interact with customers and team members.
• Ability to work independently as well as collaboratively within a team.
• Willingness to work after hours and on weekends to meet patching requirements.
• Problem-solving mindset for working through automation failures and collaborating on solutions.

About Blue Mantis