What's in it for you (Benefits & Perks):

• Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
• Family - A Parental Leave Top-Up Program up to 80% of your salary
• Savings and Retirement: Company GRSP Program that matches up to (3%) of your pay
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Product Discount- Generous employee discounts that offer up to 50% on your favourite Knix products
• Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST!

About you:

• You have a pulse on what Knix customers want and know how to engage and delight them.
• You thrive in a dynamic environment and have the ability to think on your feet.
• You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
• You’re a born team player and always look for ways to help the group succeed.
• You’re passionate about our customers and inspired by Knix and our mission.
• You’re able to handle difficult customer facing conversations and interactions.
• You’re a results-oriented and process driven individual.

Reponsibilities:

• Create a comfortable and uplifting end-to-end experience for all Knix customers.
• Following province re-opening, plan and execute store events to build community and drive sales.
• Actively listen to customer preferences and recommend products they’ll be sure to love.
• Lead product fittings to ensure our customers buy the correct size the first time.
• Stay knowledgeable on our growing product assortment – and wear it, too!
• Coach and develop Sales Associates, ensure you are promoting a positive and fun working environment.
• Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
• Ensure all products are merchandised effectively to reflect our brand and drive sales.

Qualifications:

• 2+ years’ experience in a retail and/or customer service environment
• Previous experience in a lead or senior role is preferred
• Passion for creating exceptional customer experiences.
• A warm demeanour with a “get it done” approach.
• Resourceful with a keen ability to resolve customer issues.
• An affinity for our product line, and a belief in the Knix mission!

Eligibility Requirements

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
• Ability to lift and handle packages weighing up to 25lbs
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.