Canada Job Openings
Mackenzie Financial Corporation
Manager, Client Relations
Midtown Toronto
FULL TIME
October 11, 2024
Job Description:
IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $252 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.
We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre.
Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.
Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
At Mackenzie Investments, we are committed to attracting and growing motivated individuals who are looking to further develop their leadership skills and be committed to our clients. Organizationally we are committed to the financial success of investors, through their eyes, and you will support this through our values by demonstrating the following:
Strong decision-making – through setting performance objective targets and providing regular performance feedback, motivating CRR’s and supporting their career development while holding them accountable for their performance results.
Creativity and innovation – providing coaching, guidance and mentoring to help CRR’s improve performance and provide effortless experiences to our clients. By creating and supporting an environment that encourages continuous improvement through the organization.
Collaboration- in coaching activities, including side by side coaching, call evaluations and silent monitoring. Working closely with the rest of the leadership team and other departments to achieve departmental and divisional goals.
Courage – by motivating and engaging your team toward their potential, as well as hiring and maintaining high potential individuals who drive the organization forward. In setting the right targets and priorities for your team.
Honesty and integrity – through managing all aspects of a frontline team, including scheduling, performance management and other HR related matters.
Confidence and pride – through supporting excellent service for our clients while enhancing their overall experience. In identifying and supporting professional growth activities for your team that helps them learn and grow including facilitating training activities.
The following competencies will be embodied by the successful candidate:
Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers
We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.
Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
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Grade: L7
Referral Level: Level 1
Division: IGM Client Services Operations
IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $252 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.
At Mackenzie Investments You Can Build Your Career with Confidence.
We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre.
Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.
Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
The Role:
Our industry leading Client Relations team is currently looking to expand our leadership team. We are looking for a highly motivated, committed and knowledgeable individual to join our leadership team who would be reporting to Senior Manager – Client Relations. The successful Client Relations Manager candidate will lead a team of inbound Senior Client Relations Representatives (Senior CRR’s) and be responsible for supporting their achievement, growth and development.
At Mackenzie Investments, we are committed to attracting and growing motivated individuals who are looking to further develop their leadership skills and be committed to our clients. Organizationally we are committed to the financial success of investors, through their eyes, and you will support this through our values by demonstrating the following:
Strong decision-making – through setting performance objective targets and providing regular performance feedback, motivating CRR’s and supporting their career development while holding them accountable for their performance results.
Creativity and innovation – providing coaching, guidance and mentoring to help CRR’s improve performance and provide effortless experiences to our clients. By creating and supporting an environment that encourages continuous improvement through the organization.
Collaboration- in coaching activities, including side by side coaching, call evaluations and silent monitoring. Working closely with the rest of the leadership team and other departments to achieve departmental and divisional goals.
Courage – by motivating and engaging your team toward their potential, as well as hiring and maintaining high potential individuals who drive the organization forward. In setting the right targets and priorities for your team.
Honesty and integrity – through managing all aspects of a frontline team, including scheduling, performance management and other HR related matters.
Confidence and pride – through supporting excellent service for our clients while enhancing their overall experience. In identifying and supporting professional growth activities for your team that helps them learn and grow including facilitating training activities.
The following competencies will be embodied by the successful candidate:
- Proven ability to lead/motivate a highly skilled team faced with significant change and increasing service expectations
- Strong coaching skills and understanding of coaching principles
- Committed to employee engagement, development and growth
- Driven in service with appropriate sense of urgency
- Results driven and proven ability to exceed targets
- Strong presentation, facilitation, interpersonal and motivational skills
- Innovative problem-solving abilities and a creative thinker with sound judgment
- Strong knowledge of financial services industry products, services, procedures and policies ideally in mutual funds,
- Ability to analyze situations, diagnosis problems, develop and implement creative solutions
- Post secondary education and 2-5 years in a supervisory or leadership role
- Successful completion of CSC/IFIC, is an asset
Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers
We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.
Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by October 24, 2024.
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