Ready to Make an impact?

The Manager of Home Health Care will lead the soft medical team in providing customers with friendly and professional service. The Manager of Home Health Care is responsible for the overall operation tof the Home Health Care department including sales/profitability and supervision of HHC Consultants. Actively contributes to a positive and productive working environment.

Here’s where you’ll be focusing:

People Leadership

• Show leadership in establishing professional image in the home health care centre
• Demonstrates co-operation and enthusiasm for home health care initiatives; flexibility in response to situations outside the norm
• Partner with other departments in overall store strategic direction and team spirit
• Create a culture of selling, coaching and development of all employees which embraces a passion for health and wellness
• Create a coaching and development culture for all employees
• Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
• Responsible for ensuring the communication of operational requirements/changes to the Home Health Care department employees
• Shows initiative and progressive attitude to the stores initiatives.
• Delegates appropriately to achieve home health care department objectives

Customer Offering

• Demonstrate warmth, empathy, and compassion towards the customer and the privacy of service offered
• Create a shopping experience that engages customer in a way that enhances loyalty, sales and profit
• Ability to identify sensitive customer needs and use discretion when providing service
• Patient counseling/demonstration of home health care product (i.e. blood glucose meter; blood pressure machine)
• Execute winning conditions

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to
• Adhere to Federal/Provincial legislation and third party plan regulations; use the Third Party Plan Reference Manual for current information on how to bill properly to each third party plan.
• Manage department budget
• Perform department administrative duties as required
• Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI’s

Employee Relations

• Be known as the supervisor who actively supports an environment of positive relations

Other Duties

• Provide feedback for continuous improvement
• Have the ability to create action plans to improve the department operations and employee performance
• Support all company initative, programs and standards
• Detailing to Healthcare providers within your area and complete detailing log quarterly
• Maintain a clean and safe work environment as per company requirements
• Other suties as required

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to
• Adhere to Federal/Provincial legislation and third party plan regulations; use the Third Party Plan Reference Manual for current information on how to bill properly to each third party plan.
• Manage department budget
• Perform department administrative duties as required
• Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI’s

Employee Relations

• Be known as the supervisor who actively supports an environment of positive relations

Other Duties

• Provide feedback for continuous improvement
• Have the ability to create action plans to improve the department operations and employee performance
• Support all company initative, programs and standards
• Detailing to Healthcare providers within your area and complete detailing log quarterly
• Maintain a clean and safe work environment as per company requirements
• Other suties as required

What you have to offer:

Required:

• Above average communication skills (both oral and written)
• Full knowledge of Home Health Care operations and programs
• Team player committed to customer service excellence
• Leadership and teambuilding skills.
• Strong attention to detail, and organizational skills
• Knowledge of soft medical operations and programs
• Proficiant use of Chainware

Preferred:

• Knowledge of 3rd party plans

Required:

• High School Diploma
• Minimum of 5 years in Health Care industry

Preferred:

• Experience in a retail home-health care or nursing environment.
• Surgical fitting experience (including fitting of mastectomy products, compression stockings)
• Relevent courses within the Home Health Care industry
• Experience with Sobeys/Lawtons POS (point of sale) system