Job Description:
RVH’s Department of Pathology and Laboratory Medicine is a comprehensive program that provides 2.5 million tests per annum in support of all RVH clinical programs and clinical trials. RVH’s Laboratory is an accredited program as recognized by Accreditation Canada Diagnostics (formerly the Institute for Quality Management in Healthcare (IQMH)) and has received and maintained ISO15189 Accreditation Plus designation.
As the Laboratory Manager, we are seeking a visionary leader, results-oriented who will work to actively foster a positive atmosphere that supports teamwork, collaboration, shared learning and staff development, while ensuring excellence in the provision of services and quality patient care. The Manager is responsible for communicating and disseminating information to staff, the Operations Director, and Physicians in a timely and effective manner.
This individual will ensure the quality of service and professional practice by actively leading the work of the Laboratory Team and liaising with customers and colleagues internal and external to the organization. As a leader, the Laboratory Manager observes, understands and ensures compliance with Hospital, legislative, professional practice and departmental policies and procedures; adhering to Hospital and departmental mission and value statements; maintaining patient confidentiality; and participating in hospital wide management activities as applicable.

Responsibilities:

• By effectively implementing and maintaining Human Resources systems and practices, the Manager, builds an effective team and fosters a positive work environment within the department.
• Effectively plans Human Resources requirements, developmental needs and staff selection to provide maximum team effectiveness and departmental service.
• Develops and approves staff schedules based on patient care needs.
• Ensures that a contingency plan for staff replacement (e.g. illness) is prepared, maintained and communicated to prevent major impacts on client service.
• Encourages and facilitates staff involvement in decision-making, equipment purchases and changes in practices/procedures.
• Facilitates timely and ongoing communication strategies, i.e. staff meetings, bulletin boards, electronically.
• Develops orientation and training plans for new staff.
• Recognizes staff efforts and achievements.
• Conducts performance appraisals, disciplinary and attendance reviews.

Qualifications:

• Certification in Medical Laboratory Technology or Medical Radiation Technology from a recognized post-secondary institute preferred;
• Baccalaureate preparation in a health-related field essential; and Master’s level preferred, e.g., MPA, MBA, MHA, M.Sc., MA in Leadership;
• Three to five years related clinical and/or management experience required;
• Active CMLTO or CMRITO registration preferred;
• Quality Manager, Quality Auditor or Management System Certification by a recognized institute preferred;
• Completion of Canadian Healthcare Association (CHA) management course(s) or equivalent would be an asset;
• Membership and participation in a relevant professional organizations;
• Demonstrated knowledge of Ontario Laboratory Accreditation program required;
• Demonstrated knowledge of current technologies within the field;
• Excellent human resources management and leadership skills;
• Demonstrated interpersonal skills and ability to work effectively and professionally with staff, physicians, volunteers, patient families, and visitors;
• Excellent verbal and written communication skills;
• Excellent organizational skills and ability to handle multiple projects at a time in a cost effective manner;
• Ability to perform duties independently and as a team member, with high degree of motivation and independent judgment;
• Demonstrated commitment to excellent attendance and schedule flexibility;
• Excellent conflict resolution and change management skills;
• Demonstrated strong critical thinking and problem-solving ability;
• Demonstrated computer skills and knowledge of word processing and spreadsheet;
• Demonstrated proficiency with keyboarding, Laboratory Information Systems (Meditech preferred), MS Office, internet use and other computer software;
• Demonstrated excellent written and oral communication skills;
• Demonstrated commitment to continuing education and performing mandatory reviews.