People Leadership

• Create a coaching and development culture for all store employees which embraces a passion for food

• Oversee total store talent management including recruitment, succession planning, orientation, training, performance management, and compensation

• Ensure the communication of operational requirements/ changes and store vision to total store

Customer Offering

• Understand and respond to local market needs and competition

• Ensure superior execution of the retail commercial program and provide feedback and recommendations to appropriate parties

• Role model, coach, and reinforce customer service expectations on a daily basis for all staff

• Ensure community presence by working with store management and community partners to host/ support community events

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit

• Execute winning conditions as required

Policy/ Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered

• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained

Financial

• Participate with local store marketing to identify and capitalize on opportunities within store/ market

• Responsible to ensure efficient operation of the business to achieve all financial targets and deliver on budgeted KPI’s

Personal/ Professional Development

• Thoroughly understand all relevant company programs and attend training as required

• Maintain knowledge of current industry trends

Employee Engagement

• Be known as the “employer of choice” by actively supporting an environment of employee engagement

Other Duties

• Order equipment

• Coordinate maintenance of store equipment and repairs

• As requested by the company