• Comprehensive health and dental plan that is 100% employer paid effective on your first day
• Monday to Friday shifts and no weekends
• We offer an extensive virtual paid training program, ensuring you are prepared for your new career
• Opportunities for career development and advancement
• Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts
• Currently our analysts are working from home; we will be providing the necessary equipment you will need to get started
• Base salary of $38,800 plus a variable pay program which is based on your performance
• A diverse team of colleagues with multiple fields of expertise

• Respond to requests related to health care benefits, program eligibility, and other general inquiries
• Are committed to excellence in customer service; providing the highest level of dedication in all service areas
• Liaise directly with medical consultant(s) and health care professionals for clarifications on requests

• The ability to review, analyze and process requests from health care professionals as per established criteria
• You are a good communicator – through email and phone, you are clear, concise and friendly
• The ability to organize work and information to ensure requests are processed accurately and efficiently
• Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously
• The ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communication
• The ability to work quickly and accurately under pressure of time restraints
• You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time
• The ability to work on your own and as a team member
• Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment
• You can handle the good and challenging calls/cases
• You are a problem solving master with strong critical thinking skills, you understand client needs and learn quickly how to get the best results in any environment

• Employee may be subject to internal physical site inspections
• Private working area that has a locked door, secure locked perimeter doors (patio doors require a locking bar or pin), an approved locking file cabinet and a locked office space in a controllable environment
• Employees must connect to an approved home network (we would either provide or specify the acceptable routers/connectivity equipment)
• No default passwords if using a home router etc. and the password must be compliant with our security policies
• Work area must be private and free of household noise
• Location of the work area mitigates risks to privacy; for example, that information on the monitor can only be viewed by the employee. The use of privacy screens is required if the home is shared with others.
• E-work space must be secured before walking away
• Headset is mandatory i.e. no speaker phone so family or roommates cannot hear others on the call

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