Job description
Yu Ja is seeking energetic and talented individuals with excellent analytical skills to work in a state-of-the-art software-hardware company. Given our past experience in hiring for this position, individuals with higher university degree in Physics have been very successful at this job. If you are a Physics grad with university degree and excellent communication skills and you want to make a switch from Physics to Software Engineering, this job is for you.


Some experience working with modern computer software tools and technologies is strongly desired. Therefore, having some programming background is a definite plus but not mandatory. These positions are for individuals who possess a mix of business aptitude and academic expertise.


About Us
Yu Ja is a leader in cloud platforms and applications for regulated sector clients including higher-ed, K12, healthcare, and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California and Canadian offices in Toronto.


About the Role

• Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications.
• Competence in manual testing software to evaluate both functionality and performance.
• Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution.
• Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.
• Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports.
• Competence in monitoring testing progress and promptly reporting issues to project stakeholders.
  
• Ability to work under flexible hours like evenings, midnight, and weekends
• Proficient in the use of online and remote-connecting software
• Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues.
• Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed.

About You

• Excellent time and task management skills
• Excellent written and verbal communication skills.
• Technically skilled with good problem-solving abilities (Think on Your Feet)
• Ability to provide timely responses to all incoming requests immediately or within 1 hour.
  
• Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk
• 1 year or more of basic technical support experience, 1 year or more customer support experience
  
• Solid academic background
• Any level of proficiency in French or Spanish, though not mandatory, would-be a plus

Educational Requirements
Bachelor’s degree with Physics or Math-Physics major


Why you'll love working here

• Competitive Base Salary
• Comprehensive health, vision and dental benefits which are 100% employer-paid
• Flexible work hours to help create an ideal work/life balance
• Paid sick days
• Company provided snacks and drinks
• Employee recognition activities and rewards such as gift cards, employee of the week, etc.
• Continuous learning opportunities to promote personal and professional growth
• On-the-job experience with senior-level business leaders
• Free Parking
• Yu Ja is recognized by Forbes multiple times as one of the best start-up employers in Canada.

How to Apply
This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Job Types: Permanent, Full-time


Pay: Starting from $50,000.00 per year (higher starting possible for highly accomplished candidates)


Schedule:

• 8-hour shift
• Rotating shifts - weekdays, weekends
• Morning, afternoon, night shifts

Work Location: In person

• North York, ON, Close to subway and TTC