Date Posted:
2024-11-15 Country:
Canada Location:
AIC, 1000 Airport Road, Edmonton, Alberta, T5G 3G2, Canada Position Role Type:
Unspecified
Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace is looking for an onsite PC Support Technician based out of the YEG Airport in Edmonton International Airport. The PC Support Technician will assist in providing basic technical support for computers, servers, peripherals, and associated networks for the common-use systems, kiosks, flight information displays, and paging systems. This individual will be performing these duties in a face-to-face customer environment. The PC Support Technician will perform shift work in a 24x7x365 environment.

Midnight Shift - 0:00-08:00
Morning Shift - 08:00-16:00
Evening Shift - 16:00-0:00

What You will do:

• Demonstrate excellent customer service, communication, interpersonal skills, and the ability to resolve difficult customer situations while escalating issues when appropriate.
• Work under limited supervision to aid in one or more disciplines within IT (e.g., business, and technical applications, IT infrastructure, security and compliance, desktop support, printers, etc.)
• Demonstrate problem-solving and analytical skills, particularly with PC, server, & printer hardware
• Conduct basic documentation activities, including operation documents, contributions to team notes, user manuals, etc.
• Install/replace hardware (computers, printers, laptops, etc.) and validate solution implementation is completed
• Work with asset, spares, and consumables management
• Perform quarterly preventative maintenance on workstations and peripherals.
• Coordinate activities with internal/external technology owners/service providers
• Must be able to maintain Restricted Area Identity Card (RAIC)
• Will, when needed, lift and/or move up to 50lbs and push/pull up to 150lbs

Qualifications You Must Have:

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience
• Must be authorized to work in the Canada without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Qualifications We Prefer:

• PC hardware background with excellent customer service skills.
• ability to work independently and demonstrate a strong
• Possess a minimum of 1 year of experience as a field technician role or comparable experience;
• Knowledge and experience with Windows 7 and 10 platforms;
• Experience with asset, spares, and consumables management;
• Understand SLAs, severity levels, and industry best practices.

What We Offer Benefits
Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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