TORONTO GRACE HEALTH CENTRE: Join our Team!

PHARMACY ASSISTANT

OUTPATIENT PHARMACY

TEMPORARY PART TIME 12 MONTH CONTRACT

Ontario Public Service Employees Union (OPSEU)

The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional Care, and Palliative Care services. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 1 sites - the Main site (Church & Bloor St) and our Harbour Lights site and Specialized Care Centre (Victoria Park & Mc Nicoll). Our organization is committed to collaborating with patients and families in their journey through the health care system, effectively supporting their integration back into the community.

As a compassionate, caring, and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents, and families. If you want to work in an environment where every face is familiar and where care, compassion, and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.

Position Summary

The Pharmacy Assistant will report to the Pharmacy Manager and support the day-to-day operations of the Outpatient Pharmacy. The successful candidate will provide patients with high quality care, influencing a positive overall patient experience. Excellent communication and leadership skills along with strong retail pharmacy dispensary experience, attention to detail and patient safety practices are required for success in this position. Working directly with pharmacists, patients and their health care team of nurses and physicians, the pharmacy assistant will fill prescriptions, manage inventory, 3rd party claims and will have a strong working knowledge of Kroll, private drug coverage and Ontario Drug Benefit.

Responsibilities:

• Accurate input of patient information and prescription information into Kroll.
• Accurate prescription filling while maintaining safe and efficient workflow practices.
• Directly interacting with patients during prescription intake, pick up and phone calls.
• Educating and assisting patients about their drug plans, Ontario Drug Benefit (including Trillium) and deductibles.
• Liaise and collaborate with members of the patient's oncology team: e.g., patient and caregivers, oncologist, nurse, pharmacists.
• Drug coverage 3rd party management, reconciliation, and adjudication of 3rd party payors.
• Maintain pharmacy stock through inventory management including monitor levels, medication procurement and inventory reconciliation.
• Operating PACMED and PACVISION.
• Arranging medication deliveries to patients and reconciling confirmation of receipt.
• Quality assurance activities including but not limited to expiry date checking, medication storage area inspections, audits.
• Comply with policies and procedures.
• Cashier responsibilities.
• Other duties as required.

Qualifications

• Minimum of 1 year retail pharmacy experience in Ontario.
• Proficient data entry skills.
• Experience with retail pharmacy third party billing and Ontario Drug Benefits.
• Knowledge of legislation and pharmacy related regulatory requirements for community pharmacy practice.
• Knowledge and demonstrated proficiency of computer software programs - including MS Office.
• Ability to handle sensitive issues with tact, diplomacy, and confidentiality.
• Excellent, effective, and courteous interpersonal verbal and written communication skills.
• Proven conflict management/resolution skills
• Ability to exercise sound judgment, problem solving and critical thinking skills.
• Excellent organizational and time-management skills, detail oriented
• Committed to fostering a healthy, positive work environment.
• Demonstrates a commitment to engage in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community.
• Commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public.
• Proven excellent work performance and attendance record.
• Hospital pharmacy experience.
• Retail pharmacy experience.
• Inventory management experience in retail or hospital pharmacy.
• Experience using Kroll system.
• Previous experience with automated medication packaging & verification machines.
• Ability to speak another language an asset.

To apply for this exciting career opportunity, please email your resume and cover letter to jobs@torontograce.org quoting job, "08142024 - Pharmacy Assistant - Temporary Part Time". Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre: www.torontograce.org We are a "Great Place to Work". Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process, please notify the Human Resources Department.

The Salvation Army Toronto Grace Health Centre has been accredited with a 4 year Commendation in 2021 by Accreditation Canada

Thank you for your interest in The Toronto Grace Health Centre. Please note that only candidates selected for an interview will be contacted. No phone calls please.

Our Core values: Compassion, Respect, Excellence, Integrity, Committed, Cooperation and Celebration

Our Core Values: Compassion, Respect, Excellence, Integrity, Committed, Co-operation, and Celebration

Our Core Values: Compassion, Respect, Excellence, Integrity, Committed, Co-operation, and Celebration