The Amberwood Suites is currently seeking an outgoing and customer-oriented Receptionist to joins its growing team. The Receptionist will provide support to the Administrative team; provide professional, courteous customer service, support and redirection to Residents/Tenants, Staff and Visitors coming to the home in keeping with current policy and infection prevention and control practices. This position will support all teams with contingency needs that may occur.
We are looking for someone who is passionate about their work and performs with a high level of energy, consistency, reliability and pride. If you are friendly, personable and have an affinity to working with seniors we welcome you to apply!
REQUIREMENTS:

• Minimum education requirements – Ontario Secondary School Diploma or equivalent.
• Minimum of 1 year of experience in receptionist role.
• Office Administration or other relevant certification is considered an asset.
• Excellent approach to supporting the needs of older adults, proven ability to use gentle persuasion and approach where needed.
• Warm and effective communication and interpersonal skills.
• Proficient in Microsoft Office (ie. Word, Outlook).
• Excellent attention to detail
• Ability to multitask with proven time management skills.
• Ability to work independently and within a team environment with minimal supervision.
• Reliability, punctuality, and good attendance is required.
• Demonstrated positive attitude.
• Demonstrated familiarity with phone etiquette.
• Demonstrated ability to work in a fast-paced environment.
• Demonstrated receptiveness and adaptability to change.
• Demonstrated affinity for working with seniors.
• Willingness to wear Personal Protective Equipment (mask, gloves, gown) wherever it is required.
• Must be able to speak, read and write English and to follow oral and written directions in the English language. Bilingualism is considered an asset.
• Satisfactory criminal record check with vulnerable sector screening (dated no later than 6 months of start date), TB test results less than 6 months old, and must be able to provide 2 supervisory references.
• Must be able to work dayshifts, evenings and weekends.
• Must maintain a high level of confidentiality.

Physical Demands:

• Physically capable of performing the duties of the position and tasks including sitting, bending, turning, lifting, walking, standing and sitting for long periods of time
• Ability to lift up to 50 lbs.
• Combination of sitting, standing, and walking short distances up to 200m.
• Reading/seeing documentation both papered and on a computer screen.
• Hearing differences in phone ring tones and/or in fire system horns or alerts for emergency response purposes.
• Speaking/communicating to individuals with impairments and disabilities.
• Bending, kneeling, providing walking support for residents in the provision of Resident Care.
• Dexterity required/ability to use a keyboard.
• Repetitive tasks daily.

TASKS & RESPONSIBILITIES:

• Acts as first point of contact and customer service lead for all those attending the home.
• Greet and assist, direct and/or escort family members visiting the Home.
• Troubleshoots and assist residents and tenants with activities of daily living.
• Provide clerical, administrative, and general office support, including but no limited to reception, running and scanning.
• Answers phones and emails, escalates, and redirects communications appropriately.
• Provides callers with information such as company address, directions to the company location, company fax numbers, website and other related information.
• Provides administrative support to the Senior Leadership Team.
• Use of Microsoft Office programs, PCC and other software, i.e. data entry/billing
• Coordinates incoming/outgoing packages, and mail services (Canada Post, Fed Ex, Purolator, etc.)
• Assists with maintaining adequate levels of office supplies.
• Assists with clerical duties such as photocopying, scanning, faxing, filing and collating.
• Receives, sorts and forward’s incoming mail.
• Assists with screening visitors for infection prevention and control measures as required.
• Provides back up to other administrative roles as needed.
• Cross trained on emergency contingency plans for urgent resident/tenant supports of daily living (meals, meds, housekeeping, etc.)
• Understands and adheres to company policies and procedures.
• Performs other duties as assigned.

Job Types: Full-time, Permanent
Pay: $17.20-$18.40 per hour
Expected hours: 37.5 per week
Benefits:

• Casual dress
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person