Job Overview:
We are seeking dedicated/part-time 2-3 Receptions to join our team. The ideal candidate will be the first point of contact for our organization, providing exceptional customer service and administrative support.
Working Time Schedule:
- Two working shifts: 10am-4pm or 4pm-10pm
- At least to choose one of the shifts, employee must work at least 2-3 days a week.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, emails, and inquiries. Promptly and courteously
- Assist with badminton court rental check-ins, check-outs, and reservations
- Maintain a tidy and organized office area
- Handle customer complaints or concerns with patience and empathy
- Process payments and invoices accurately
- Utilize computerized systems for booking and scheduling
- The morning shift is responsible for opening the door, and the evening shift is responsible for closing the door
- When the arena has related events, be responsible for event registration, organization and other administrative work related to the operation of the event
- Other administrative related work assigned by the supervisor
Qualifications:
- Strong organizational skills with attention to detail
- Experience in an office setting or similar role is preferred
- Knowledge of Quick Books or similar accounting software is a plus
- Customer service experience is highly desirable
- Familiarity with sports/club office procedures is advantageous
- Proficiency in clerical tasks and administrative duties
- Excellent communication and interpersonal skiils
- Be warm and caring, be active and patient at work
- Be serious, responsible and accountable
- Do not panic when encountering problems and deal with all emergencies calmly
- Have a certain ability to handle difficult cases
- Abide by laws and regulations and have no bad habits
- Need to provide proof of no criminal record
Education requirements:
- Bachelor’s degree or above, or college degree or above in sports related major; university students are preferred
- More than one-year relevant working experience
- Fluent in English, Chinese is preferred
- Have legal working qualification in Canada, SIN number
Joining our team as a Reception offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you are a proactive individual with a passion for providing top-notch service, we encourage you to apply.
Job Type: Part-time
Pay: $16.75-$20.00 per hour
Expected hours: No less than 20 per week
Benefits:

• Company events
• Flexible schedule
• On-site parking

Schedule:

• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• Reception: 1 year (preferred)
• Front desk: 1 year (preferred)

Language:

• Mandarin (preferred)

Work Location: In person
Application deadline: 2024-10-31
Expected start date: 2024-10-15