• Responsible to Coordinate transport of seized asset(s) to sales facility for all securities in Canada and the USA
• Manage suppliers to ensure appropriate, professional, accurate and timely information, and work with Supplier’s and Contractor’s to determine resolution for any problems that may arise throughout the transport process
• Organizing transports to ensure the most cost-efficient method is being utilized (Flat bed, cost sharing, cost quote for best price etc.)
• Ensure that units are transported in a timely fashion to avoid unnecessary storage charges from accumulating
• Conduct follow up procedures in order to ensure security arrival at the expected destination
• Update system with date of Arrival to sales facility, and update Account Representative
• Maintain professional and positive relations with our Clients, and continue to exceed expectations.
• Obtaining authorization for transport from Client and Manager where applicable
• Diarize continuous monitoring for arrival at sales facility.
• Provide training to the account representatives on the transport process
• Provide value based recommendations, ensuring client requirements are appropriately facilitated and that services are being provided in an effective and efficient manner
• Apply knowledge obtained through client mandates, applicable laws and procedures to ensure optimal transport efficiency and risk management
• Review files and documentation extensively to ensure accuracy, analyze information to determine best course of action, and decipher the most appropriate suppliers to proceed with transport efforts
• Process required documentation in accordance with Jurisdiction requirements
• Notify account representatives of any updates to actions taken within the transport process in a professional accurate and timely fashion
• Approve invoices, reviewing for accuracy and obtaining management approval where required
• Handle all client and customer inquiries in accordance with company procedures and client mandates
• Appropriately work with Management, suppliers, and clients to determine resolution for any given problems, conducting routine transport task reviews to ensure mandated SLA’s are achieved, and follow up where necessary.

• Provide file specific support, guidance and feedback to Account Representatives
• Identifies, tracks and reports trends (e.g. repeat issues, aging tasks, tasks on hold, or inquiries) and actively participates in continuous improvement initiatives and activities
• Other related duties as required

• Provide support, guidance and subject matter expertise, with the focus of knowledge sharing throughout the team
• Actively listens and probes for pertinent information to assist in identification of issues and potential actions for resolution.
• Identifies in a timely manner, more complex cases requiring additional support and resources for resolution and following company protocols for escalation
• Accurately identifies and escalates complex issues outside of job scope and redirects as appropriate to the Supervisor and Manager.
• Identifies and makes recommendations for corrective action with regard to inefficiencies and/or gaps in the operation or escalation processes.
• Actively participates in continuous improvement initiatives and activities.
• Create a positive work environment that is conducive to individual development, productivity and achievement, the transfer of training back on the job, and open lines of communication

• Demonstrated ability to consistently handle complex issues and anomalies
• Strong ability to apply analytical and problem solving skills
• Organizational skills and ability to prioritize to ensure all tasks are completed within SLA guidelines
• A team player with a collaborative approach to problem solving
• Excellent decision making ability must be demonstrated
• Must have excellent verbal and written communication, with demonstrated ability to listen, understand and respond effectively to team members, customers, clients and Independent contractors
• Takes initiatives willingness and ability to contribute to and implement change efforts and process improvements
• Minimum 1 year experience within Recovery Operations
• High School/GED or College Diploma is an asset

• We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

• We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

• Gym discounts
• Local in-office free gyms
• Employee and Family Assistance program
• Weekly virtual wellness events
• Conferences & training budget
• Regular internal training programs

• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

• Annual bonus structure
• 3% CPP matching