Canada Job Openings

Hisense Canada

Return Processing Coordinator

Mississauga

FULL TIME

September 23, 2024

Established in 2012, Hisense Canada’s product strategy is to steadily introduce a full range of electronics and appliances into the Canadian market. This includes a complete line of consumer electronics, home appliances, home comfort products.
At Hisense Canada, we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team.
Our Perks:
  • Completive salaries, quarterly and annual bonuses as well as ad-hoc incentives for all levels
  • Benefits coverage through Manulife
  • Employee pricing on all Hisense products
  • Flexible schedule
  • For our continuously growing business, we are currently looking for a RA processing Coordinator to be based at our Mississauga office.
Key functions and responsibilities:
  • Data entry in CRM-SAP to issue Return Material Authorization (RMA/Exchange) after inspecting, analyzing the information/pictures provided by the retailer (adhering to all given guidelines/policy)
  • Providing waybill or a Bill of Lading (BOL) ensuring pick-ups from individual stores and distribution center after issuing the RMA
  • Follow-up with transportation company, stores/central stores for returning the RMA units to our refurbishers or office as required.
  • Entering pricing and STA of each unit into ERP and posting goods into the service location.
  • Prioritize pending returns to meet ageing deadlines.
  • Communicate/alert any abnormal quality or process related issues related to returns to the department manager.
  • Assist in processing of invoices/claims in Global Reimbursement System (GRS).
  • Assist quality support engineer in product handing and testing.
  • Perform all other essential duties as directed.
Qualifications:
  • Associate’s or Bachelor’s degree preferred.
  • Minimum 1 year of experience in customer service-related position in a service industry.
  • Strong communication and problem-solving skills.
  • Attention to details and ability to maintain accurate records.
  • Proficient in Mandarin.
Job Types: Full-time, Permanent
Additional pay:
  • Bonus pay
  • Overtime pay
Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
Schedule:
  • 8 hour shift
  • Monday to Friday
Ability to commute/relocate:
  • Mississauga, ON L5N 8C2: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
  • What is your salary expectation?
Experience:
  • return management: 3 years (required)
Language:
  • Mandarin (preferred)
Work Location: In person
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