Summary

Role and Responsibilities

• Process and acknowledge customer purchase orders in a timely manner with a high degree of accuracy and attention to detail
• Perform Purchasing functions which include order entry into various business systems, order management, expediting, and following-up
• Creating an exceptional customer experience by managing deliverables from order through to shipment and proactively communicating with customers on order status changes
• Work with production planners and technicians to coordinate product assembly and testing, processing change-orders and modifications as required
• Maintain accurate, organized, and up-to-date records
• Reviewing Terms and Conditions and commercial requirements
• Continually assess and prioritize workload based on customer requirements
• Establish and nurture strong relationships with customers, suppliers, and internal partners
• Communicate and collaborate with Application Specialists, Account Managers, shop personnel and other internal partners to exceed customer expectations

Qualifications and Skills

• Post-secondary education, previous experience, or course work related to purchasing, business, finance, logistics, or inside sales preferred
• Experience with SAP an asset
• Logical thinker, ability to solve problems, make decisions, and adapt quickly to changing priorities
• Well-developed organization and administrative skills, detail-oriented, highly accurate
• Excellent English communication both oral and written
• Experience with Microsoft Office and Excel an asset
• Self-motivated, dependable, and accountable
• Customer-centric mindset, do-what-it-takes approach
• Customer service or leadership experience an asset (i.e., sales, retail, restaurant, coaching, teaching)