Job Description:

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, nearly 15,000 credit students choose from 12 bachelor degrees and 36 majors.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Security Services

Security Services responds to alarms and accidents, provides emergency first aid and responds to unusual activity on campus 24/7. Security Services is considered an essential service within the University.

About the Role

Reporting to the Security Supervisor, the Security Representative will perform a broad range of security-based customer service, including public safety related duties to safeguard the staff, students, and public who access the Mount Royal University Campus, and protection of physical assets. Working as a member of the security team on shift, the Security Representative will perform a range of security and patrol tasking activities.
A key focus of the Security Representative is to deliver customer focused services, act as a first responder to accidents on campus, act as Security Dispatch, assist with emergency evacuations as well as maintain a safe environment using electronic monitoring equipment and physical patrols of the University campus. Other major responsibilities include conducting investigations, interviewing, report writing, taking statements, and handling evidence.
This is a full-time position and working an averaging work week of 37.5 hours. This position will work eight, ten and twelve hour shifts on a rotational basis, and involves a considerable amount of standing and walking.

Responsibilities

• Patrol the Mount Royal University campus by foot or vehicle in all lighting and weather conditions
• Provide customer service all persons using University facilities which includes providing information, directions and responding to complaints
• Liaise with individuals, organizations, groups on campus to promote safety and security awareness
• Recognize and investigate all incidents, unusual occurrences, suspicious persons and safety concerns
• Conduct basic investigations including interviews, statements, surveillance, and recovery of property
• Write reports and maintain timely and accurate notes on incidents
• Provide first line response to security emergencies and act as key link to the dispatch centre
• Assess incident scene and recommend assistance from external agencies such as EMS, Calgary Police, and Fire department
• Provide first aid as necessary including the use of AED and Naloxone
• Operate central dispatch centre and act as central dispatch office on a rotating basis
• Monitor, assess, record, and respond appropriately to all alarms including fire systems, alarm systems, and CCTV systems
• Control access to buildings and properties on the Mount Royal University campus

Qualifications

• Minimum one year post-secondary certificate/program completion
• An understanding of the Canadian legal system is required
• Security License through the Government of Alberta is required
• Minimum 6 – 12 months of related experience
• Must have prior experience working in a customer service position
• Ability to remain clam under pressure
• Demonstrated strong interpersonal, communication, and written skills
• CPR certificate is an asset

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, Christmas leave, personal days and a free membership in our fully equipped recreation centre.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Salary: $51,745 - $65,500 per annum
Closing Date: October 25, 2024

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Contents].pdf (ex. Smith, 999999, CV.pdf).