Job Description:

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Business and Retail Services

Mount Royal University’s Business and Retail Services compliments the student and employee experience by providing a wide range of offerings to the University community including access to the Bookstore, Document Services, Parking and Transportation Services, Events and Conference Services, and Hospitality Services (Retail Food Service, Catering, Beverage and Snack Vending, and ATM banking).

About the Role

MRU Parking and Transportation Services is looking for motivated individuals who are looking to increase their experience. This role reports to the Manager of Parking and Transportation Services and is supervised by the Parking Compliance Team Lead. This position is required to work outside almost exclusively and is required to be prepared to work in all weather conditions. This is a casual role, working up to 20 hours per week.

Responsibilities

• Mobile and foot patrol of parking lots and garages to identify issues, lot counts, non-compliance ticketing, enforce MRU parking policies and customer service.
• Static and mobile client assistance
• Monitoring permits/tickets/license plates on vehicles for non-compliance and issue tickets as applicable
• Monitor equipment and signage for damage
• Support peak time access/egress flow and lot sales as directed
• Complete daily shift reports and required documentation as required
• Be aware of the event calendar and the impact to PTS
• Administrative support
• Adjust lot signs, place signage, remove signage etc.
• Problem solving, dealing with difficult situations or customers
• Releasing vehicles from MRU Impound Lot
• In collaboration with supervisor:
  • Towing vehicles to MRU Impound Lot
  • Customer complaints
  • Damage to MRU property
• Other duties as assigned
  
  

Qualifications

• High School Diploma or Equivalent
• Able to maintain a professional demeanor in all situations
• Able to work well in a team oriented environment
• Able to work independently with minimal supervision
• Strong attention to detail and good observational skills
• Strong communication and conflict resolution skills
• Basic computer skills
• Able to lift upwards of 30lbs
• Open availability required, daytimes, evenings and weekends.
• Valid Alberta drivers license and clean abstract is required

Salary: $16.00-$18.00 per hour
Closing Date: Open until suitable candidates are found

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority. Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp.