Job Description
As a renowned global leader in creativity and productivity solutions, Wondershare is dedicated to making cutting-edge technology accessible to everyone, fostering increased efficiency and creativity. With a user base spanning over 100 million individuals across 150 countries, we offer a diverse array of software solutions encompassing video editing, PDF manipulation, data recovery, diagram creation, graphic design, and more. Our mission is to build technology and software products that make every idea achievable for the new generation of creatives. And we empower our Canadian team to take on the most creative challenges to make this possible.
Key Responsibilities
1. Comment Management and Engagement
· Actively manage official social media accounts, ensuring timely, professional, and engaging responses to comments and direct messages.
· Assess and determine the optimal interaction style (official replies vs. user-style responses) to stimulate meaningful discussions.
· Monitor and participate in trending conversations across platforms to maintain a dynamic brand presence and relevance.
2. Community Building and Sustained Activity
· Develop and nurture a vibrant community by fostering organic discussions on platforms like Discord, Reddit, and other social media channels.
· Establish and manage supplementary user accounts to encourage multi-level engagement and maintain activity on key discussions.
· Strategically seed conversations and maintain engagement momentum, ensuring alignment with brand voice and objectives.
3. Platform-Specific Strategies
· Tailor content and engagement tactics to suit platform-specific characteristics and audiences (e.g., Instagram, Tik Tok, Facebook, Discord servers, Reddit subreddits, etc.);
· Leverage platform tools, such as trending topics, tags, or special features, to amplify visibility and engagement.
· Identify and adopt emerging platform trends to innovate and refine operational strategies.
Qualifications
1. Professional Skills
· 1+ years of experience in social media management or community engagement, with proven expertise in platforms like Discord, Reddit, Instagram, Tik Tok, and others.
· Exceptional communication and creative writing skills, capable of crafting engaging content tailored to various audience profiles.
· Keen understanding of online trends and the ability to translate them into actionable engagement strategies.
2. Technical Abilities
· Proficient with social media management tools (e.g., Hootsuite, Buffer) and community tools (e.g., Discord moderation bots, Reddit analytics);
· Strong data analysis skills to track performance metrics and refine strategies accordingly.
3. Personal Attributes
· Highly adaptable and quick to respond to community interactions or emerging trends.
· Creative mindset with a knack for sparking and sustaining online discussions.
· Strong judgment to identify and implement the most effective engagement approaches while maintaining brand integrity.
INHDP
Job Type: Fixed term contract
Contract length: 6 months
Pay: $50,000.00-$60,000.00 per year
Work Location: In person