Canada Job Openings
The Cigna Group
Specialty Support Administrator- Express Scripts Canada
Mississauga
FULL TIME
November 25, 2024
Job Description:
Express Scripts Canada is looking for Specialty Support Administrators to work within our Advocate Services Department. This department helps patients navigate processes associated with taking specialty medication, including cost reimbursement and enrollment in programs providing clinical education and healthcare support. Advocate Services brings convenience, lower spend and better health outcomes to patients.
The Specialty Support Administrator reflects Express Script Canada’s commitment to accessibility and responsiveness to patients and providers. This position is instrumental in meeting contractual objectives and service levels.
Key Responsibilities:
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Respond to inbound calls from a variety of callers: patients requiring specialty medications, health care providers and Specialty Support Programs.
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Identify and assess the caller’s needs
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Transfer calls to appropriate parties or schedule future appointments as needed
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Provide accurate, and complete information in a prompt and professional manner
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Collaborate with other internal teams & departments
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Communicate effectively and efficiently
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Provide a world-class customer service experience with every interaction
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Other duties as assigned
Please note Advocate Services is open Monday to Friday, 8AM to 8PM EST, and availability would be required during these hours.
Qualifications:
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Excellent verbal and written communication skills
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Strong interpersonal skills with the ability to work independently and within a team environment
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Pharmacy or Patient Support Program experience is a strong asset
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Problem-solving skills
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Flexibility in working days, evenings and holidays
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Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
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Bilingualism, English and French, is a strong asset.
Note: Internal Posting Deadline - November 30, 2024
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.
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