JOB TITLE: Support Coordinator (Permanent Supportive Housing)
PROGRAM AREA: Integrated Programs
EMPLOYMENT STATUS: Ongoing
HOURS/WEEK: 28-35 hours



Our Vision
A community without barriers to health and wellbeing.
Our Mission
We reduce health inequities by providing interprofessional primary health services and community programs, focused on the populations we prioritize, in collaboration with community partners.
Our Values
Innovation, Accountability, Person-Centred, Health Promotion, Excellence, Sustainability, Accessibility

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness
• Living on low income
• Newcomers to Canada with language barriers
• Having moderate to severe mental health and/or addiction issues
• Having moderate to severe disabilities
• Indigenous First Nations, Inuit and Métis
• Black, mixed race and racialized populations
• Experiencing intersectional oppression
• 2SLGBTQIA+
• Vulnerable children and their families experiencing conflict, isolation or attachment struggles

The Permanent Supportive Housing (PSH) Program offers a long-term, affordable housing option combined with flexible, voluntary support services to help high-needs individuals experiencing homelessness maintain stable housing and live independently.
Delivered through partnerships among multiple agencies, the program assists residents of the PSH building who face significant challenges such as substance use, mental health issues, and other complexities. It focuses on helping them achieve housing stability and improve their quality of life by providing access to housing, practical assistance, counseling, advocacy, landlord mediation, and eviction prevention.


As a member of the Allied Health Team, the Support Coordinator works with vulnerable individuals who are residents at the Guelph CHC permanent supportive housing building at 10 Shelldale, who are facing multiple and complex barriers to accessing healthcare through system navigation and direct, one-to-one support.

This position may work at multiple sites in the community.


Core Responsibilities:

• Act as a resource to clients, assisting them in navigating social service and healthcare systems.

• Assist clients with complex needs to engage in their care plans as outlined by their care team.

• Actively work to engage clients with their primary care providers and community support.

• Advocate with health and social service systems/providers to ensure clients receive the care they deserve.

• Facilitate internal and external referrals to address needs within the determinants of health to address client goals.

• Lead case coordination between interdisciplinary team and external partners.

• Establish and maintain knowledge of community resources and build strong relationships with external agencies and partners.

• Maintains electronic client records according to agency and professional standards.

• Collect and report data and participate in research upon request by Guelph Community Health Centre.

• Assist with special projects as assigned by Guelph Community Health Centre leadership.

Qualifications:

• University degree or college diploma in social work or other relevant discipline, or an appropriate combination of education and experience.

• Three to five years’ experience working in a community-based organization.

• Strong interpersonal, active-listening and advocacy skills.

• Familiarity with local social service and health programs, services, and systems.

• Experience working with clients who experience mental health concerns, use substances, have complex chronic diseases, and language barriers,

• Experience and comfort working with equity deserving populations

• Understanding of, and alignment with, the philosophy of harm reduction.

• Demonstrated ability to work independently and as an effective member of an interdisciplinary team.

• Excellence in English written and oral communication. Second language is an asset.

• Commitment to working within client-centred, social determinants of health framework.

• Familiarity with PHIPA and privacy law.

• Proficiency in the use of computers and various software programs.

• Possession of a valid Class "G" Ontario Driver's License and access to a vehicle. $2 million in liability coverage will be required for your vehicle

Please visit our website at www.guelphchc.ca and apply using the online application tool.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities.

We thank, in advance, those who apply, but will contact only those who qualify for interviews.

If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.

We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.