TRANSPORTATION COORDINATOR

CENTRE: Teen Challenge Canada
LOCATION: London, ON
POSTED ON: Fri, 18 Oct. 2024
PAY RATE: As Agreed
HOURS: Full Time
REPORTING TO: Vehicle Donation Program Manager

Note: This is a full-time position directly reporting to the Vehicle Donation Program Manager; pay rate as agreed, based on experience, expertise, and applicable education.
POSITION SUMMARY
The primary responsibility of the Transportation Coordinator is to establish communication between prospective donors and haulers in order to ensure an expedient and enjoyable donor experience. The incumbent is responsible for working closely with the Vehicle Donation Program (VDP) team to make sure that vehicle pickups are completed within 48 hours. Responsibilities include: managing contracted haulers and ensuring that VDP and contracted haulers follow policies and procedures as outlined in the driver’s manual, carrying out work in a safe manner, inputting appropriate data into the VDP database, addressing donor inquiries, and processing transactions within the VDP environment.

JOB RESPONSIBILITIES

• Handle sensitive/confidential material strictly in accordance with Teen Challenge Canada policies and procedures
• Review and process incoming information into VDP database
• Process paperwork in an accurate and efficient manner
• Communicate pertinent information to donors and contracted haulers to ensure that pickups are done efficiently within a 48hr period
• Provide accurate information in order to answer donor and hauler inquires and to meet overall needs
• Schedule pickups and provide paperwork for Teen Challenge Canada drivers and volunteers as needed
• Act as a liaison between donors and haulers, while resolving any complaints that may arise
• Provide directions to haulers using Google Maps when necessary
• Track and maintain sign out list of all VDP gas cards and Dealer license plates in order to ensure that they are returned on a daily basis